HomeComplaintsGoldrun Casino - Player is complaining on misleading advertisements.

Goldrun Casino - Player is complaining on misleading advertisements.

Amount: €2.5

Goldrun Casino
Safety Index:High
Submitted: 25 Nov 2019 | Case closed : 21 Dec 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Cristina from Portugal is angry that she was not able to claim any bonus.

Public
Public
4 years ago
Translation

Misleading Advertising No Bonuses None

Automatic translation:
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Public
4 years ago

Hello Cristina.

Thank you for submitting your complaint. We are very sorry to hear about your troubles. Could you please be more specific? Which bonus did you try to take? What happened afterwards?

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Public
4 years ago

Dear Cristina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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