The player from Albania is having issues with a withdrawal of 1000 euros. The casino is asking the user to wait 21 business days, even though according to their terms and conditions, it should take no more than 48 hours to validate a withdrawal. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.
GoldenLion.bet Casino - Player's withdrawal has been delayed.
Black points: 212
Amount: €1,000
GoldenLion.bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello, I made a withdrawal of 1000 euros on August 1, 2023, from goldenlion.bet. Every time I claim my winnings, they tell me to wait 21 business days. However, according to the general terms and conditions mentioned on their website, it states that a withdrawal should not take more than 48 hours for validation. Can you please help me to recover my winnings?
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1 year ago
Dear levishyska,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Hello and thank you for responding to my complaint, this is my first time playing at this casino and this is my first withdrawal, my account is verified with my
French identity document (it is not an Albanian account but French, because I am currently on vacation in Albania), I have accumulated my winnings with the good south provided by the casino, I hope I have answered clearly and loudly to your questions.
Have a good day
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1 year ago
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Here is a screenshot of my verified account
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1 year ago
Thank you very much for your reply, levishyska. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post here a screenshot of your withdrawal history.
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
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1 year ago
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Good evening, I sent you an email with all the information about me.
Have a good day
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1 year ago
Thank you very much, levishyska, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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1 year ago
Hello there,
Thank you levishyska for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask GoldenLion.bet Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.
Thank you!
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1 year ago
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It is 24 and the Goldenlion.bet casino still has not made the payment. Especially not to play on this casino
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1 year ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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1 year ago
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today is 21 working days, the withdrawal is not always carried out. Following my discussion by chat with an agent of the casino, they removed the possibility of contacting them by chat. I don't think I'll ever get my money. Can you report this casino as an organized gang scam
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1 year ago
I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.
Best regards,
Peter
