Golden Panda Casino - Player faces account access issues and delayed withdrawal.

I set up an account 4 weeks ago with my mobile phone number, then deposited money the same day, after a couple of hours I had roughly £800 in my account. The next day I went to log in....no joy ! The verification code sent to me would not let me log in, I have been trying to gain access over the last few weeks. I have been in touch with customer services who asked me to send details so they can send the balance to my bank account as they were having technical issues. Today they have said that access from my region (uk) has been closed for commercial reasons and my money will be transferred when the department dealing with this has sorted the transaction. I'm getting fobbed off every time I contact them either on live chat or via email

Hello Rigsby73,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Golden Panda Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Since when are you awaiting your refund?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.