Gizbo Casino - Player’s withdrawal request is delayed due to self-exclusion.

Hello

I have claimed a no deposit sign up free spins bonus that payed out €4.00.

The bonus terms state the max cashout of NDB/sign-up bonus is 10X the bonus amount.

I have fully wagered and converted the amount to cash balance of €40.00

I have then deposited €10.00 as requested in order to verify my payment method, and wagered the 10€ and lost.

I have then FULLY VERIFIED my account by sending: ID / SELFIE with ID / Payment method Verification used to deposit.

I have then requested a €40.00 withdrawal to my Neteller account (deposit method).

I have decided after waiting 24,hrs for a withdrawal that I wanted to self exclude my account with Gizbo Casino, as I felt this was best for personal reasons and have done so.

Live chat has ensured me after closing the account that the amount will still be withdrawn without issue.

I have now been informed today that my Withdrawal has been removed and I must wait until my 6-Month Self exclusion is over in order for them to Process the withdrawal and I must wait 6-Months to discuss this with them!!

I find this is not good practice from a casino and could not at all be considered Responsible Gambling

I have found no-where on the terms to state that you cannot Withdraw when self exlcuded, and I requested withdrawal Prior to self exclusion.

Please help

Hello Hiredblade,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gizbo Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Was the self-exclusion initiated by you?
• When was the last time you spoke to the casino and what was it about?

There shouldn't be any reason for the casino not to pay out your winnings even if your casino is now self-excluded.

Looking forward to your answer.

Regards,

Nick