GemBet Casino - Player's account became inactive.

I depositedm$20SGD to gamble and i won $100SGD, however, when i want to withdraw the money, i was kicked out of the account and when I try to log in, the account has been known as an inactive account.

May I know how to fix this?

Dear iamnotaddict,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GemBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• Did the casino inform you about the reason why your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer) Have you completed account verification in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

it was blocked when i posted the first thread

no the casino did not inform me

i was playing blackjack

Could you please advise how long you were a player of this casino? Was your account verified? Were you able to withdraw from the casino in the past?

If there is any saved communication between you and the casino please send it to my email at tomas@casino.guru

Dear iamnotaddict,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.