Gamblii Casino - Player’s winnings haven’t been received yet.

Hi ,

ime a VIP player at Gamblii, they accepted me as a player from the Netherlands, now they asked me lots of questions and information for KYC . Now suddenly my emails got rejected . I think I lost my money … because I spent lots on them .

untill yesterday everything was fine .

I have a strange feeling .

hope my feeling is not right …..

spent more then €4000 euro already in this Casino .

Dear Beast777,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

HI THERE ,

update! Nobody from Gambli came back . So I made a report at the Dutch autoriteiten.

they took money / accepted Dutch bank card in there deposit app . While it’s not allowed .

David my so called my VIP manager is aware .

kind regards

Hi there is so much reading about Gambli ,

i don’t have funds , but because ime from the Netherlands they allowed me to spent my money … I’ve sent all documents on guru … so they are mistreating the law by allowing people from restricted country’s … so my last winnings where 2300 euro I played them because of no trust . Please have a look on my communication with them . They refuse to answer . And blocked me when I found out that it’s criminal. So please adjust the complaint. . I have everything on screenshots,

regards, Dave

And Ofcourse you will never a case with gambli .. they are to afraid to answer …. I hope GURU with adjust there points also … they use people.

and the people they pay out are lucky ! So that they can show there good will ….. they keep sending me emails for rating …. Just insane…

this is shrimp....

Hi ,

just want to have feedback about exposure gambli . I lost at that casino lots of money .

so what are my rights … the Laywer told me I have rights . The committee in the Netherlands also ….but the problem is they are to afraid to answer GURU .

Hi Kristina,

I hope you are able that a whole new issue is there . The complaint is the fact that they let me spent my money while they knew I was from the Netherlands. There is a lot of new information and screenshots I sent . When you have time can you also look at the reviews I sent you on GuRu ? TIA so I played 6000 euro at a casino who is violating the rules ??? They accepted me with full verification from the Netherlands. Even untill vip status with my so called VIP manager

Thank you for your reply, Beast777. Do I understand correctly that you have no balance left in your casino account?

Hi Kristina,

yes I played balance …. But the whole issue is they kept me as a client and deposit money while they new ime from the Netherlands, so they would have never payed me out . Terms & conditions. The rest I sent to you . So basically I put money on a casino who doesn’t allow players from the Netherlands. Even the verification was from my Dutch account .the rest of all the complaint/ conversation I sent you . They knew I was from the Netherlands, verification etc …. Even the VIP manager . The 2300 € is a min I want back from all the money I put in …… I saw to late the review . It’s a big scalem . I reported them at the Dutch gambling committee. I hope you can do something ( also busy with a third party legal wise .

kind regards, Dave

Thank you for your reply, Beast777. I would like to emphasize that we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.  However, if the player personally chose to make deposits and lost, we believe they are not eligible for any refunds because they could lose their deposits in the same manner at any other casino.

Therefore, we investigate further and help only those players, whose funds or winnings have been confiscated due to being from a restricted country.

Please, if there is anything else, we could help you with, do not hesitate to contact us, otherwise, we will reject this complaint. Thank you for understanding.

Hi Kristina,

if this it the verdict I must understand. But I really hope you take this casino under consideration for zero points . I did my best also for other players who are never or waiting for there money . You see the emails that they completely change conversations .

kind regards, Dave

I understand your point of view and I appreciate your reaction to our verdict. Unfortunately, this is our company policy and there is not much we could do in this case. Nonetheless, I hope that you will be able to find assistance with this elsewhere.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.