The player from Sweden tried to withdraw his winnings, but the request was cancelled several times due to rejection by the recipient's bank. Later, the casino was able to use one of the provided bank accounts to issue a payment that was successfully received approximately 2 weeks after submitting the complaint. The complaint is resolved.
Gallo Casino - Player's withdrawal was rejected.
Amount: €1,000
Gallo Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.9
Gallo Casino has a Safety Index of 3.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
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Hello
Has been verified and ready but the withdrawal has been hanging for so long and finally they send a message that my bank has rejected the withdrawal.
And wondering if I have another account.
Although the account they have received is 100% correct and has worked at all casinos.
Milad
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2 years ago
Dear milad1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, some banks reject transactions coming from gambling establishments and casinos usually have their hands tied in such cases.
Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you tried using an alternative withdrawal method?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hi this is the first time for withdrawal 
got this from them but there is the truth visa or bank transfer as methods. and my withdrawal of 1000 eur is Approved + that I have one of 900 euros which is commuting.
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2 years ago
Thank you for your reply, milad1. Unfortunately, sometimes transactions coming from gambling establishments are rejected by banks. Casinos often have their hands tied in such situations and it is necessary to use another withdrawal method/bank account.
Have you provided an alternative bank account so that the casino can try to process the withdrawal again?
If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, you can post it here.
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2 years ago
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I have given them a new account with SE BANKEN but still the same answer.
Milad
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2 years ago
Thank you very much milad1 for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
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Got this from them on Wednesday last week but so far hag not seen any money in the account.
Milad
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2 years ago
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I have finally received my money.
Please end the complaint.
Milad
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2 years ago
Hello, Milad,
Great news! Thank you for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Branislav, Casino.guru
