Galactic Wins Casino - Player is requesting a full deposit refund.

Hey

I have previously closed my gaming account at their sister casinos boo casino and b casino due to gambling addiction.

I still managed to open an account and closed it, but they think they haven't done anything wrong and accuse me of deliberately opening an account at the same sister casino and circumventing this ban!

In the Maltese license, if you have closed your gaming account due to gambling addiction and still manage to open the account, you have the right to a refund!

Dear tantturai,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the Responsible Gaming section, and this is what I found (here):

• Self-Exclusion

You may choose to exclude yourself from our site for a longer period of time, including an unlimited exclusion.

Once the Self-Exclusion period ends, your account will automatically be reactivated and you will then be able to access your account. You may request for a Self-Exclusion to be removed prior to it’s expiry, however the 7 day cooling-off period will apply. The account will be re-activated on the original expiry date or after the 7 day cooling off period, whichever is the earliest.

If you do exclude yourself from our site, you will be removed from all marketing communications for the period that you are excluded. (Please note that it may take up to 48 hours for all our marketing databases to be updated.) To exclude yourself from our site, please click here.

Could you please advise if you informed this specific casino about your gambling problem? Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites.

Looking forward to hearing from you.

Best regards,

Petronela

Dear tantturai,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.