Fun88 Casino IN - Player's account has been blocked.

On 2nd September I have deposited two times to FUN88 Account, that is the amounts of 29,999 and 2,99,999. Previous to this I had more than 7 Lakhs funds in my account.

After the fresh deposits I have completed the turnover with the whole amount. After completing the turn over I have placed a withdrawals request to bank account the amount of 99994.

Immediately after placing the withdrawals request my account is locked second time and my account is verified 10 days before. When I have contacted live chat team they have asked me to submit the proofs. Again I have submitted all the proofs and after verifying all the proofs, FUN88 team said they are locking my account permanently and holding my funds.

The reason said as for playing unhealthy way and not given any clear details what is the unhealthy way I have used for playing.

Its looks very clear they found maximum amount in my account and looked.

I want my funds back to my AstroPay account or to my bank account.

Dear pavan88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. First, could you please clarify the dispute value? How much money is being held in your account? Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

AMOUNT IN MY ACCOUNT 11,00000 INR

I Made succesful withdrawls before

I Played without bonus

My Account is verified 10 days back and i have received a confirmation email.

After that when they found large amount again they have asked for the documents and second time also documents verified in my account locked the account and the funds

Dear Kristina,

My Account is verified two times.

But after finding the maximum funds in my account FUN88 locked my account and they are trying to steel my funds.

Kindly check the attached Email communication screenshots, Related to my account verification.

Thank you for your reply, pavan88. Could you please forward me (or post here) the message in which the casino specified the reason why your account was closed? My email address is kristina.s@casino.guru. Thank you in advance.

Hi Kristina,

I have forwarded the FUN88 email communication to your email ID, Kindly check and help me out.

FUN88 is not giving details for account blocking and steeling my funds. please check the attached screenshot of the FUN88 replay.

After my new deposits(29,999 and 29,9,999) they found maximum amount in my account and they locked my account. Kindly help me get my funds.

Thanks,

Pavan.

Thank you very much pavan88 for your cooperation. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello pavan88,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Fun88 Casino to join the conversation and participate in the resolution of this complaint.

Dear Fun88 Casino,

Can you please clarify the reason for the player's account having been blocked?

Kind regards,

Adam

Hi Adam,

Thanks for coming up, I have shared all the communication i had with FUN88 to Kristina. I hope you understand how they have cheated me and how they are trying to steel my funds.

It's been very long time. Kindly do the follow up and help me to get my funds.

if incase FUN88 is not responding kindly help me for the legal proceedings.

Thanks,

Pavan.

Dear pavan88,

There has been no response from the casino so far. I will attempt to contact them again.

In the meantime, please let me know if there are any developments.

We would like to ask Fun88 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating. 

Kind regards,

Adam

Hi Adam,

I am following the FUN88 team, they are not giving the clear details. why they blocked my account and why they are looting my funds.

Fun88 is always giving the generic answer terms & conditions. here i have attached the latest communication i had with them.

I have clearly asked FUN88 several time's which term i have not followed. I never gets an answer for this.

I don't think FUN88 is going to bother about negative rating, they are doing the so much fraud & why they will think about negative rating.

Kindly help me what are the ways to recover my deposits

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi Adam,

I think FUN88 is not going bother about you or your negative rating.

I am also going on legally. Kindly provide me any letter or email from your end saying like FUN88 is not responding. So, this latter is going to help me as additional document in the legal proceedings.

I will use this interactions as small proof how FUN88 is cheating, if possible kindly provide me authorization letter from your end.

Thanks,

Pavan.

Dear pavan88,

As there has still been no response from the casino, we have no option but to close this complaint as 'unresolved'.

The casino states that it has a license from e-gambling Montenegro but we have been unable to verify this. I’m afraid there is nothing that can be done without cooperation from the casino.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints may help to change the casino's approach.

Unfortunately, I am not able to provide a letter as you have requested, although this complaint will remain in the casino's review as long as it remains unresolved.

I am sorry I could not be of more help on this occasion.

Best regards,

Adam