The player from Germany is enquiring about a Free Spin bonus. We rejected the complaint because the player didn't respond to our messages and questions.
Fruity Casa Casino - Player didn’t receive a bonus.
Amount: ??
Fruity Casa Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.1
Fruity Casa Casino has a Safety Index of 9.1, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
at casinos guru, fruity casa is advertised with 50 free spins in book of dead! I didn't get 1nen despite contact with the live chat.
Automatic translation:
Public
Public
4 years ago
Dear Mathias,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino’s promotion, and currently, we are not aware that this offer is expired, therefore there shouldn’t be any problems with receiving it. However, special offers like this one are usually for players registered via our website.
Could you please confirm that you registered via "Get bonus" option?
Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or you can post it here).
Looking forward to hearing from you.
Best regards,
Kristina
