The player from Germany is enquiring about a Free Spin bonus. We rejected the complaint because the player didn't respond to our messages and questions.
Fruity Casa Casino - Player didn’t receive a bonus.
Amount: ??
Fruity Casa Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
at casinos guru, fruity casa is advertised with 50 free spins in book of dead! I didn't get 1nen despite contact with the live chat.
Automatic translation:
Public
Public
3 years ago
Dear Mathias,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino’s promotion, and currently, we are not aware that this offer is expired, therefore there shouldn’t be any problems with receiving it. However, special offers like this one are usually for players registered via our website.
Could you please confirm that you registered via "Get bonus" option?
Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or you can post it here).
Looking forward to hearing from you.
Best regards,
Kristina
