Excessive waiting time for withdrawal

Good morning, I played and won twice in 2 weeks without a bonus at this is vegas casino, and it was written in the first reply that payment would take 2-5 working days. After the first win, after the second, the department replied that payment would take 5-18 working days. I have everything in my emails. How is this possible?

Hello there.

May I firstly ask at which casino exactly do you experience this, please?

Also please tell us if your account is fully verified there and how the situation stands now, so we can better understand it.

Hi, are these ever from them?

Hi, I just received a payment of 50 euros in my account. No explanation as to why? They were supposed to pay me 500 and I waited almost a month to see the 50 paid. I played with my own money and not with a bonus.

Well, you didn't write the name of the casino, so we are unable to know if this is them, unfortunately. 🤷‍♀️

If you feel like our complaint team could look into this, please file a complaint at any time. You know the procedure now, right?

I'm filing a complaint with you, what else should I do?

Without any explanation they paid me 50 euros instead of 500, then there are 2 separate winnings played with my deposit and it shows in the emails

Hello, sadly I do not follow the last post very well, since we still do not know which precise casino we have been talking about. Let me ask you to provide the full URL, the website address, and then we can perhaps start with something more concrete. There are a few Vegas Casinos around.

I also could not find the complaint, though. Anytime you are concerned that any casino unfairly deducted a portion of your winnings, a complaint is a good call, especially when you say the casino has not explained that clearly.

Is it possible that the €50 casino is willing to pay is your initial deposit instead of a portion of the winnings you mentioned? Thank you in advance.

Thanks, I sent 2 screenshots with details of the 2 winnings yesterday, casino and this

Fine, so this is about This is Vegas Casino, thank you.

In all honesty, the incomplete review suggests that you should steer clear of this casino as it lacks safety and fairness.

However, I cannot determine to whom you sent the screenshots, and I would also like to emphasize that you have not submitted any related complaint thus far.

It would be beneficial to submit one; maybe the casino will communicate with us despite its poor rating.

Thanks, I don't know what I have to do to file a complaint, how and what is the procedure?, because I did it a couple of times and I was helped in one case and in the other not, I'll add screenshots here