Lunubet SCAM / Rip-off

Hello ,

Please be careful everyone on lunubet https://lunubet738492.com/, they are rip-off artists.

I had 20 free spins and didn't win much, I kept playing and it gave me winnings. I wanted to fulfill the wagering requirements and you'll see the rest.

From 669.65 euros to 50 euros.

Supposedly the maximum winnings were 50 euros, which was not stated anywhere.🤣

Look for another provider. I only used it because of live sports betting on corners.

https://files.fm/u/qm2nq6aubn

You can see it again in more detail here.

Hey, I already answered here.

Check it out!

LUNUBET.COM CASINO IS A COMPLETE SCAM CASINO. BIG SCAM.

YOU DON'T PAY WITHDRAWALS. PLEASE AVOID THIS CASINO.

LUNUBET.COM CASINO IS A COMPLETE SCAM CASINO. BIG SCAM.

YOU DON'T PAY WITHDRAWALS. PLEASE AVOID THIS CASINO

LUNUBET.COM CASINO IS A COMPLETE SCAM CASINO. BIG SCAM.

YOU DON'T PAY WITHDRAWALS. PLEASE AVOID THIS CASINO

Dear user, Even though I understand you are frustrated, I have to say that repeating this kind of message across the forum multiple times is flooding and has basically no informative value. Please focus on explaining the events. This is a forum, not a screaming board of some sort.

What has happened to you? Try to tell us more if you aim to warn others effectively.

Can we help, perhaps?

Same here. I tried Lunubet and it felt super shady.

They don’t mention limits clearly, and once you win - suddenly there are "rules" you never saw before. Definitely avoiding them from now on.

Hi, are we talking about the rules you didn't see there before? Did it prevent you from withdrawing money or did you have other problems because of it? Maybe we could help.

Could you tell me a little more and be more specific, please?

Hi Jaro, thanks for replying.

Yes, the issue was that I wasn’t aware of the €50 max win limit. It wasn’t clearly stated anywhere during registration, deposit, or free spins. Only after trying to withdraw did it come up.

It felt misleading - if that rule was visible upfront, I wouldn’t have wasted time or deposited more.

Okay, did you check the Terms and Conditions under the bonuses section to see if it was written there? Casinos usually cover these things. Sometimes they don't put it directly in the bonus and its requirements, but it's generally written in the Terms.

Yes, I did check the Terms after the issue came up - but the €50 max win limit wasn’t clearly stated in the bonus description or shown during gameplay. If it was only buried somewhere in the general T&Cs, that’s still not very fair to the player. I believe such limits should be highlighted upfront, especially when using free spins. That way, players can make informed decisions before depositing more.

Yes, I agree that it would be best to always see this when you take a given bonus. The truth is, however, that some casinos don't work this way and these limits are only written in the general terms and conditions. Casinos probably know that players don't read them very much and then they are surprised that something like this applies.

I found this about no-deposit bonuses.

Recently, I had the luckiest moment of my life, and the biggest misfortune, or rather, the biggest rip-off by a casino. I received a text message with a 200% bonus up to 500, which I took advantage of and deposited 250. I received a 500 bonus, started playing, and suddenly had a huge win. I rushed to check the terms and conditions of the bonus, but it said nothing except that I still had over 27,000 to play for (250 + 500 * wager 40 = 30,000 total). I clicked on the bonus conditions, and this link leads directly to the casino's general terms and conditions. So I kept playing until I finally managed to win over 6,000. To my surprise, when I made the last spin, they left 500 in my real money account. Incredulous, I immediately contacted support, where they assured me that this bonus was a specific bonus that could only be released at one times the bonus value. After doing some research, I've found that no casino of this type (those with the infamous crab bonus) offers a massive 40x bonus for withdrawing a deposit bonus, only a 1x bonus. The casino's terms and conditions clearly state that it's 10x on all deposit bonuses. They're contradicting themselves. The problem is that after days of trying to point out their error, they still won't budge. So I want to know what the next step is, since that money is worth going all in on. Thank you very much.

Hi, congratulations on your win, which, as I can see, had a rather bitter ending. 

What I would recommend is filing a complaint, which is already in the review stage on our website. 

I would probably do the same and check the terms of that bonus; if there wasn’t a maximum cashout limit for it and the general terms state what you mentioned, 10x the bonus, then I don’t know on what basis they took your money. They’ll probably have to prove it, and I’m curious to see if they’ll actually do that.

The bonus winnings you could have withdrawn, which would have been 1x the bonus amount, are pretty low, I’d say, and not exactly enticing.

So let’s see what our team finds out.

I've already contacted them via chat and email, and they keep telling me the same thing: that winnings are paid correctly, but that I can only convert the bonus amount to real money at a rate of 1x. But I didn't see anything like that anywhere. When I clicked on "terms and conditions" while playing the bonus game, it was a link to the general terms and conditions. So I understand that after completing the 40x wagering requirement, I should be able to withdraw 10x the bonus amount, in this case 4990. What more proof do I need?

From what you're telling me, it sounds to me like the casino wants you to wager the bonus amount one more time before you can treat it as real money. I'm not sure if I'm understanding this correctly, but that's just how it seems to me based on what you're saying, and it doesn't really make much sense.

So let's wait for the complaint and I'm sure it will be explained there.

No, despite the numerous emails I receive from support, they keep saying the bonus was paid correctly, €499 converted into real money. However, when I wagered x40 (30,000), the conversion to real money from my final balance of €6,800 should have been €4,990. It's not that complicated; I already have all the documentation to file a complaint against the company in Curaçao. I have the license number and everything. You tell me what other information you need me to provide. I have a video of when I received an email saying I had received a €499 bonus, where there's no mention of x1; instead, clicking on the terms and conditions takes you to the casino's general terms and conditions.

If you use a little common sense, nobody would use bonuses if you could only withdraw x1 the bonus value. Why would you wager x40 times the deposited balance to withdraw practically the deposited money? It must be a mistake, and they keep giving the same answer. They don't take into account my messages, the x40 wagering requirement they demanded, or anything.

It certainly wouldn't make much sense for players to use a bonus if, after completing all the wagering requirements, they could only withdraw an amount equal to 1x. I can see why this is concerning to you.

For now, I'd recommend keeping all of your evidence, including the videos, screenshots, and any communication with the casino. If our complaint team needs any of it, they'll let you know, and you can provide everything you have.

If you receive any new information or updates from the casino, please post them directly in your complaint. That will help our team investigate the case as thoroughly as possible.

From what you've described, if the casino is relying on a 1x maximum cashout rule that wasn't clearly communicated when you claimed or played the bonus, they should be able to explain exactly where that condition was stated and why it applies in your case.

For now, I'd recommend waiting for our complaint team to continue the investigation. Hopefully, we'll be able to clarify the situation. If, in the end, the matter can't be resolved through our complaint process, you can then consider escalating it to the licensing authority.

Let's see how the complaint develops from here.

I'm requesting information about the bonus I received, so they can tell me where it says "x1," or provide a copy of the supposed email they sent me that supposedly stated the bonus terms (I never received such an email). It doesn't matter what I write to them; I've asked for the information I need to file a complaint with the Curacao Gaming Control Board, since their license (which I believe has expired) is based there. But I keep receiving the same email, a copy-paste. They're going to keep €4,990 of mine, and it's impossible to change their minds. They can't seem to see that this is their mistake. Perhaps you could ask them how many deposit bonuses they offer at their casino, where the customer has to wager x40 and can only withdraw x1 of the bonus value. I try to contact support, and it's like talking to a brick wall. I've attached the message I receive in response to every email, regardless of what I ask.

As expected, I entered the chat in incognito mode (without being logged in) and started asking about deposit bonuses. The agent ended up replying with something that can be added to the matter. I asked if, when I click on the terms and conditions for the bonus I received, it takes me directly to the casino's terms and conditions, which state that the bonus amount is multiplied by 10, meaning that this bonus doesn't have any specific rules (they invented them after I won). I will provide all the necessary documentation when required. I'm seeing that I'm going to lose that money, and on top of that, they haven't provided a single piece of evidence, only automated responses.