ForumGeneral Gambling DiscussionAre UKGC's requirements being ignored?

Are UKGC's requirements being ignored?

2 years ago by japo
|
2240 views 0 replies |
|
Add post
2 years ago

Hi,


I recently became aware of UKGC's Fair and Transparent Terms and Practices document where they list what the licensees must comply with. Hereunder, it states the licensee cannot "confiscate all or part of the funds in a consumer’s Deposit Balance, or otherwise deduct any amount therefrom on the basis that the consumer has failed to comply with any identity and/or age verification requirements set by the operator (including, but not limited to, a request to provide specific documents or information)" where deposit balance means "The total funds in an account belonging to the player (other than the bonus balance/ restricted funds) and always includes (...) all winnings from wagers made with the deposit." And furthermore, the guide says "Players must not be asked for information at the point they request a withdrawal from their account if the operator could reasonably have asked for this information at an earlier time."


And yet, there's plenty of  complaints from UKGC licensed casinos that reference requests that are not in line with this. Four examples below:

https://casino.guru/casino-planet-player-s-experiencing-difficulties-withdrawing-1

https://casino.guru/slotjerry-casino-player-is-experiencing-issues-with

https://casino.guru/casino-lab-player-s-questioning-verification-process

https://casino.guru/win-windsor-casino-player-s-struggling-to-complete


Am I wrong to think that these are breaches of the licence? Furthermore, does this just apply to ID/proof of address, or is SoF/SoW also not a legitimate reason to prevent a withdrawal if it could have been requested before?

Join the community

You must be logged in to add a post.

Sign up
flash-message-news
Don’t miss any news from the gambling industry
CandyBlitzBombs_flash_alt
Free Slot Tournament with 1000€ prize pool is live!
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more