Vulkan Vegas blocked my account

Hello, my complaint is about Vulkan Vegas which blocked my account when I was verifying to be able to withdraw my money and I sent an email and I have not received any information. I started the verification procedures on Wednesday, October 4 of this year and Today I check the account and it appears as blocked

Well, what can I say, the situation is very unpleasant, we players are not protected in any way, casinos generally do whatever comes to mind

I wish you a successful resolution of your issue🤗

Hello,

I'm actually missing the complaint you mentioned. Do you know you can submit one?

Needless to say, we start by allowing casinos 14 full days to verify account and send the money. Be advised some casinos block the account in order to finish the verification. Well, I would appreciate a short note, so every player knows what is happening!

Can you keep me posted about your verification, please?

I don't play in this casino this is just a comment

Hello, currently I wrote to the Vulkan Vegas technical support email and they informed me that my account was blocked and that I had to prove that I was in the Netherlands to which I indicated that I opened the account in Peru from where I have not left the country in the last 3 years and then they told me if I had my VPN activated at the time of entering which I responded that I don't know what that is and that I opened my cell phone account through a link that they sent me to be able to register and I am waiting for the response by email to see if I can recover the money I deposited

That's ok, I didn't reply to you. It was for Yennifer. 🙂

Hello!

Even though you may be confused, please cooperate with the support. If you, however, feel you do not know what is happening or just want to be sure about something, please share it here.

We will try to help you with that, ok?

For now, I have a question: When you registered in the casino, which country of residence did you insert in the registration form, please?

Kindly let me know.

Register the country where I am in Peru, that's why I don't understand why it tells me that the income appears in the Netherlands and I'm waiting for more information

Ok, that's good. We usually start by verifying the basic information to exclude the easiest explanation.

Have you ever shared your device with anyone else? With someone who uses a VPN? I agree, it all sounds quite weird, but as I said, questions are part of the process.

I simply do not understand how this could happen. That's all. Let's hope the complaint will provide some clues soon.

My device is not shared

Thank you.

I thought as much, yet it is better to be certain. The way I see it now, this mystery remains to be resolved through the complaint. I ran out of suggestions.

Do not despair, please. Members of our Complaint Team are professionals, if there is a way, the'll find it.

🤞🤞

Good afternoon Jenifer, I am also from Peru and today they blocked my Vulcano Vegas account just when they were verifying me, they only needed to approve my deposit account number and they blocked my account in the same way, I asked why it was they told me I played for the Netherlands and today I can't enter. If they helped you recover your account or did you not recover it anymore?

If you need help with that, I strongly recommend creating a free-of-charge complaint.

Use this link, explain the issue in full, and we will investigate.

Can you do that?

That is a scam. They block your account and tell you that in order to recover it you must accept that they take away all the balance you have, that is, you lose the money you deposited and your profits. It is a big scam.

Hi, I don't think that's fair and especially not if you recorded your wins honestly too. 

I think that if, in your opinion, the casino did not behave properly and you did not break anything, the best thing to do would be to file a complaint so that our team can try to help you. Do you think it's a good idea to try ? 

If so, here is the link: https://es.casino.guru/quejas/todas

They are scammers they blocked my account because I played from Italy.

I travel all the time to Europe for work and in order to unblock it they tell me to find the ticket to prove it to them.

mercy When you put in money and they eat it, it's fine, if you win, they ask for things out of reality so that no one withdraws

Hi, I see there have been problems in this casino for you. 

It's an unpleasant situation but I recommend you to file a complaint here on this link and maybe our team will be able to help you or at least try to do so. 

As for the ticket that the casino asks you to provide as proof, isn't it possible to deliver it ?  

I don't collect.

And they don't even care about who I am and what I do. It's a right.

When I made a deposit and they took the money everything was fine.

the problem is when to withdraw.

and a lot of people have the same problem from what I see.

They block all accounts if they want to withdraw.

I have played in many casinos and this is the only one that has done something like this. It is unacceptable . It's theft

I absolutely understand your position, but I'm glad that you opened a complaint as I recommended. Our team will try to look into your situation and see if we can help you. 

However, when you play in different casinos, has there never been a problem like this, that you played from a country that was not allowed for casino when you say you travel a lot for work ? 

No never .

and in most cases they don't even ask that many things for verification.

since when I make a deposit with a card or electronic wallet I go through some confirmation stages for the deposit to be made, I can't find a reason why I can't make a withdrawal.

If that's the case, they won't let you play if you're out of the country. Not that it's okay if you lose money but you have a problem if you win something