Verification Bruce Bet

I have tried in every way to verify my account with this company but they want way too much I think??

they require Selfie with ID card visible. Bank card combined with ID card, all numbers visible. Bank statement with the entire account visible. IbAN and BIC. And a phone verification !!! Do I have to open my whole life for a payout when all other companies can send money back to the card, which BruceBet can't regarding my Swedbank. About a profit of SEK 110,000

Have your KYC procedures failed or you are just concerned about the amount of documents they are requesting? The only one I find suspicious is the card requirement with all numbers visible, I have done these card verifications and they always ask you to cover the middle digits, it's really weird that they want the whole card uncovered.

Selfie with ID, bank statement with everything visible and phone verification are normal, I have done all these KYC procedures multiple times across many casinos, bookies, wallets and exchanges, it's extremely annoying and excessive I agree, but sadly it's neccessary and we agree to it by registering, I can't recommend you anything else than simply cooperating unless you are willing to lose the balance in that account

Brucebet is the worst casino that has ever existed. Beware, they are cheating...!!! I won 800 and for 21 days I have not been able to get my money back, they are constantly inventing something with the verification, I have already sent over 100 emails and I have proof!!! The matter is still not resolved, they are still scheming... be careful with this casino, there are many other more honest casinos. pass this message on to others so that you don't get scammed... Scammers and thieves, no 48 hour verification, a lie

File a complaint: https://casino.guru/complaints/all

Have they explained why your verification fails? You played with a bonus? By the moment try filing a complaint, you already waited too much

Hey, SunsetGaze gave you the right advice. Since we give casinos 14 days to resolve a KYC or withdrawal and you're long past that time, we'll try to help you out. 

However, what is the issue with your verification ? Did the casino say why the documents are not accepted ? 

I'll wait for the answer. 

Hello, can someone help me, I won 15,000 at this casino...Despite verification, the money has remained in the account for almost a month...I have verified myself many times and have been rejected again and again..

Hello.

I checked both print screens, thanks for bringing them here, and found that the conversation says you are not fully verified because you provided a cropped statement, and in the previous version, your full name or address was missing.

To understand your situation fully and correctly, has anything changed in the meantime?

Can you confirm you passed the verification? The point is to provide all needed documents exactly as you were asked to. Only after that, your verification will be completed successfully.

As to your complaint, kindly mind the timer:

Anyway, I will be here for your reply. 🙏

No, nothing has changed, I'm now waiting for an answer... I verified myself in the mall and everything was rejected. I sent my registration confirmation. I'm not older than 3 months. I sent a selfi with ID and passport. Still nothing happens

They always write the same thing

Hello, I have verified myself many times, everything is rejected, everything they wanted ended up, they always say the same thing



Hi, from what I've seen of the screenshots, you were trying to verify your passport and had to take a selfie. Were you successful? Also, did you supply the documents that were previously cropped in the correct format and with all the information ? So are you successfully verified or not, because according to the screenshots I don't see anything like that from live chat, so that's why I'm asking. If you are not verified, what is the problem with the document still ?

In this situation you will need to go through this process successfully before you can withdraw money, probably that's why it's taken so long that you haven't been able to withdraw. 

I also saw that you have an open complaint, so if there are still some problems we will try to help, but so far I have a feeling that it's more of a failure that something is not delivered correctly to the casino. 😥🤔

I will wait for the answer.

Hello, my last mall was on February 24th. I have now sent the account statement and have taken a photo of my bank card...no reply yet