I am writing to formally file a complaint regarding two online casinos operated by the same B.V. entity: Prive Casino and Slottio.
Despite explicitly stating in their Terms and Conditions that players residing in the Netherlands are not allowed to register or play, both websites are fully localized for Dutch users. This includes:
Entire websites in the Dutch language
Dutch-speaking support agents
Acceptance of Dutch payment methods (e.g., iDEAL)
Ability to register accounts using Dutch phone numbers and details
No blocking or warning during the registration or deposit process for users from the Netherlands
This creates a misleading and deceptive experience. As a Dutch resident, I registered and played on both platforms under the reasonable assumption that they were intended for Dutch users – given the complete Dutch localization and lack of any warnings or restrictions at sign-up.
Unfortunately, I lost approximately €500 on each platform, and only afterwards did I discover in the Terms and Conditions that Dutch players are supposedly not accepted. If that is the case, then my account should have been automatically restricted, registration should have been blocked, and deposits should never have been processed.
I have reached out to both casinos for clarification and a refund of the deposits, but all of my emails have been ignored. This raises serious concerns about transparency and fair treatment of users.
