Kazeeno Casino - Withdrawal Delay €1496

Good evening. I am facing a serious problem with deliberate payment delays and deception from Kazeeno Casino (URL: kazeeno2.com). My account is fully identified and verified.

I currently have a total of 3 pending withdrawals, totaling €1,496, which the casino is refusing to approve:

A withdrawal via bank transfer, which I requested on Monday, October 19, 2026, remains pending.

Two withdrawals via Skrill that I subsequently made.

Casino support is systematically mocking me. In the past few days, Live Chat informed me that the bank withdrawal was in the "final stages of processing" because the cancellation option had been removed. However, today the cancellation button has returned as normal, proving that my request has not even progressed and that their responses were false in order to buy time and lead me to lose my winnings.

I request your intervention to have my funds approved and credited immediately, as the platform refuses to serve me.

I can see why the changing information from support is making you suspicious, especially when you were told the withdrawal was already in its final stages and then the cancellation option appeared again.

At the same time, the first withdrawal was requested on October 19, so it has been around a week so far. We normally allow casinos roughly 14 days to process withdrawals before recommending further escalation.

For now, I would leave the withdrawals active and avoid cancelling or resubmitting them unless the casino specifically asks you to.

If the payments are still pending once you get closer to the 14-day mark, or if the casino starts rejecting them without a clear reason, then it would make sense to look at a complaint with us.

After an official protest email I sent to the casino management, the first withdrawal of €500 was approved last night. I am now waiting for approval for the other two withdrawals via Skrill (total €996) which are still pending.

Yeah right, can you also update me on other 2 withdrawals?

Maybe it was just a patience what was needed.

Anyway, I'm glad first one is on your account.

I think it happened because I mentioned the report I made to them on your page. Thank you.

I certainly cannot rule that out. However, casinos sometimes experience delays that are not entirely within their control. For example, if they use a third-party payment provider, the provider itself may be experiencing delays, and various other factors can also affect the process.

I understand that nobody wants to wait a long time for their money and that every player wants to receive it as quickly as possible. Sometimes, however, patience is the strongest tool a player has. If the casino operates fairly, it should pay the player as long as no rules have been broken.

I hope your next withdrawal arrives as soon as possible and that everything turns out fine.🙂

Dear Casino Guru Team,

I would like to update my complaint with the latest developments.

The casino asked for additional identification documents regarding the deposit and withdrawal methods I used. I cooperated fully and sent them everything immediately:

I sent the PDF copy of my bank card (Piraeus Bank) that was initially requested.

When they then rejected the PDF and demanded photos, I immediately sent them clear photos of the card.

Immediately afterwards, they also asked for my account's IBAN. As my two pending withdrawals of €996 are made via Skrill (which is a digital wallet and does not have an IBAN), I proactively and immediately sent them a screenshot of my Skrill profile, where my full name, email and customer ID are clearly visible, so that the account can be fully identified.

I have now submitted all the documents required for the KYC process and there is nothing outstanding on my part. However, Kazeeno Casino continues to obstruct and keep my €996 frozen.

Of course, it is good that you are cooperating with them and promptly providing everything they ask for.

However, you said that you sent them all the requested information, with the Skrill details being the latest. That does not necessarily mean the casino considers you fully verified yet. Once they confirm it, you can say that you are fully verified, and only then will they be able to process your withdrawals. They will not send you any money before the verification is complete, so this is important to keep in mind.

Please keep me updated on whether they successfully verify you, whether everything is in order, or whether you still need to provide something else or any of your documents are rejected.

I completely agree with you that the casino needs to complete the audit first. However, my objection is based on a huge contradiction on their part, which I ask you to consider:

The casino has already approved and paid me my first withdrawal, amounting to €500, via Bank Transfer.

According to their own terms of use, as well as international regulations, no payment is made if the account is not considered valid and identified. So since they accepted my documents and paid me for the 500€, it is unreasonable and abusive for them to suddenly "freeze" the remaining 996€ (in Skrill) by asking for the same documents over and over again in different formats.

This is why I consider the process not a simple check, but a deliberate stalling tactic. I have sent everything and am awaiting their final confirmation.

I understand your point of view. However, I would not consider this unusual in the casino industry, as I have seen it happen many times.

Most casinos verify players when they request their first withdrawal, but this is not always the case. A casino may process one, two, three, or even five withdrawals before requesting verification. It is generally up to the casino to decide when to carry out these checks. You may also complete verification, receive several withdrawals, and then be asked to undergo additional verification or provide another document later.

Therefore, I would not regard your situation as rare or particularly unusual. The fact that you have already received one withdrawal is a positive sign. Going through verification is also normal, and you are doing the right thing by trying to complete the process as quickly as possible.

I understand that waiting for the casino to finish its checks can be frustrating. However, once your verification is completed and everything is in order, I hope you will receive the rest of your money relatively quickly. For now, focus on completing the verification, and hopefully everything will turn out well.

I want to update my complaint with the latest developments, as the situation has reached an impasse.

The casino continued to ask for additional specialized documents and, despite the immense inconvenience, I fully cooperated and immediately sent them everything:

They asked me for full Skrill details and I sent them a screenshot from a browser showing my Full Name, Customer ID, Email, Phone Number and Home Address.

They asked me for a selfie holding my ID with their website open in the background. I sent them a crystal clear photo, with the details perfectly legible and in the correct orientation (no mirror effect).

I have now provided 100% of any document that may be legally requested for a KYC process. There is absolutely no outstanding or excused issues on my part. However, Kazeeno Casino continues to ignore me and keep my €996 frozen.

Thanks for the update. The situation has changed a bit now, because the delay is no longer only about processing the withdrawals, the casino has also started requesting additional verification of the payment methods you used.

From what you describe, you have cooperated with each request so far: you sent the card document, then the requested photos, and also provided your Skrill account details when they asked for an IBAN that does not apply to Skrill.

Since the original withdrawal issue started around October 19 and we are now roughly at the 14-day point, I think it would be reasonable to submit a formal complaint with us regarding the remaining €996 if you have not already done so.

Make sure to include the full timeline and the casino’s requests for additional documents, especially the fact that the remaining withdrawals are via Skrill and that you have already provided proof identifying that Skrill account.

One important point: if you post any of those verification screenshots publicly, please hide your full name, email address, Skrill customer ID, card details and any other personal information.

A small note. The withdrawals I expect from skril have been requested on 10-24-2026. Now they sent me that the account has been verified. But the withdrawal has not yet been completed.

I went in to file a complaint, but the casino wasn't on the list.

Should I file a complaint?

You can do that. If you cannot find the casino in the complaint form, you can select another casino and clearly state in the description which casino your complaint actually concerns.

Alternatively, below the casino search bar, you should see an option such as "Casino not on the list above?" You can select that instead.

Either option should work. Please let me know whether you manage to submit the complaint successfully.

Do you think it's time for me to file a complaint???

Will it help?

Thank you!

I was referring to the 14-day mark, which is important for our complaint process. However, that does not mean you cannot submit a complaint earlier.

If the casino is unresponsive, ignores you, or refuses to address the problem, submitting a complaint sooner may make sense. On the other hand, if someone has simply been waiting two or three days for a withdrawal and there are no other issues, I would not recommend opening a complaint immediately.

I'll leave it for another 2-3 days and if I see that it hasn't been completed, I'll do it. Thanks.

one last thing.

Because this is my first time making an account at these casinos. I have 2 pending withdrawals on the same day and time

Is there a chance they will do one thing for me and then do the next thing again after 10 days, for example?

Anything is possible. I cannot say exactly how the casino will process your withdrawals, but if you submitted them consecutively on the same day and they are handled in order, I would not expect a significant delay between them.

However, I cannot know with certainty how the casino approaches individual withdrawals, so we will simply have to wait and see.

I would like to inform you that the casino has approved my second withdrawal and the money has been fully credited to my account. The case has been resolved. Thank you very much for your support!

Thank you very much from the bottom of my heart.