So here the situation.
Aside from my on-going dispute with Zodiac casino, I have continued to play at CR sites.
Because my old accounts related t6o my dispute were closed =, on admin's own accord as I did not ask or agree to their 'We are here to help you cause we don't wanna pay you' responsible gaming side show.
Nor did they say I couldnt play there.
So, I created new CR accounts, under a new email, and I only created 1 of each to avoid duplicate or ,=multiple accounts.
I alrready knew this before but had been paid out many times before under this multiple account structure.
Regardless, NOW I would be in com,pliance and abiding by the Terms & Conditions set by all CR sites.
But, of course, there is a problem.
2.5 weeks ago, I created a new Casino Classic, Captain Cooks, Quatro, Villento, VirtualCity and Casino Kingdom accounts.
Not all at once of course but over the course of the last 3 weeks since my complaint was ruled against HERE. (But not through an brick and mortor court setting)
Anyway, pretty much every CR site comes with a welcome bonus of some sort ranging from $1,for 80 Spins, $5 for 100, $10 for 150 and a multitude of mixture welcome match bonuses either for your 1st deposit or a combination of your initial handful fo deposits.
My first deposit went as it Has always been promoted.
A 100% match bonus. Good.
But then everything started to change.
On the next site, my 1st deposit wa made and wasnt immediately credited but sometimes it comes a little while later.
Only it never came.
3rd site, same thing. No bonus was added.
4th site was also the same 'No bonus for me' result.
5th site same.
Oh, after the second site, I went to chat support, try to get am actual person to speak with and the chat robot just wouldnt have it.
So after a few select manipulatory keywords to get an actual human, the bot support indicated they were transferring me to their collegue's who would help me further with query.
Only it was back to the same ol' 'You are 12th in the que, and your expected wait time is 43 minutes'
Now i dont know about you but CR makes me wait.
They have for a long time. Even before my dispute.
But sinc my dispute, its only gotten worse. So i started recording the chat and then proceeded rto write directing to support to see if I could get a definitve answer on the status of my current acocunts and what the deal was/is with my bonuses not being added.
That was 2.5 weeks ago. I still have yet to hear back from support. (And I even wrote a non-swearing or name calling email believe it or not)
So, from a long turbulent history with CR, they have digitally institutionalized me to just leave it be and hope thast someday, preferably before I have another withdrawal request to avoid another dispute.
In total I've written 3 support emails and 1 to RiskManagement as they are the 'play callers' who always base their actions on whats best for the casino....Ahem!! I mean 'players. π π
Then last weekend, a new awesome offer was available from right inside my account under tge promotions tab.
A 140% Match Bonus On Your Next Deposit Of $20 Or More
Of course I opted in, made a $20 deposit and hoped for the best. .
And, CR totally DID DISAPPOINT me once again by not making good on their promotional promise.
Not only that but my newly created accounts were no longer at a Silver status levels, they were ALL now at Platinum status!
Which if you know already, the status levels at CR are not what they appear to be. There is no real benefit to any of the levels. I wont go into it , but factually, it is actually better to stay at the lower levels .
The best reason for this is simply the cost. You still get pretty good offers and it is still cheap enough for pretty much everyone.
Even though you don't really have a say in your advancement as the points will automatically keep adding up (aside from playing under the required point for any given month, being at the higher levels only really guarantees one thing, it just costs more tto get the good bonuses. Hence it just costs more to play (and lose).
So now, not only am i NOT getting my 1st deposit match bonuses from all my newly created accounts but now I dont5 even get to enjoy the casual status levels.
So, last night after depositing at Casino Kingdom, I again opted into the 150% promo, didn't get it, and so i went to chat support where I made sure I spoke to a human and to my surprise after only 8 minutes, an actual human joined the chat widget.
Could this be the start of a new and amicable relationship between CR and myself??
π I know you already know the answer.
HELL NO!!!
As the one sided and sarcastic chat took place with support agent 'L' I quickly realized that CR along with R.M. were never going to make anything easy or without its fair share or roadblocks, detours and promotions they are never going to make good on.
At least not to me.
As we were winding down the chat, with this support agent consciencely avoiding answering a cpl unrelated questions I threw in to see what kind of answer I would get (i asked a cpl questions concerning the average time it takes RM to connect with someone who submits a withdrawal request on anything $5000 or higher. Support simply refused to answer anything or give any real answer even though it says in '48 hrs or less')
Then basically calls me a liar because, 'I checked with my manager and the offer you speak of, for 150% match bonus, does NOT exist'.
π !*@^# Excuse me??
I said, "How much do you wanna bet? If I could upload it to this chat you'd see it for yourself, Then tell me how much it doesn't exist. Tell me where to send it and il send it before i close this chat.'
Even i knew where to send it and had already, I wanted to try to represent my claim in a direct and accurate way to see if I could sway him to add my bonus.
He simply refused, telling me to send R.M. am email and they will get back to me.
Noooooooooooo! Not R.M! They simply do NOT get back to me. Like ever. Unless its to tell me they closed my accounts upon my request to do so. Lol.
SO, now what?
DO I open a dispute with CR again?
On this platform? After all, Casino Guru did get a Zodiac rep to make a single and defining comment right here on this site, maybe I should.
What would you guys do?
Hmmm, for an offer that doesn't exist, it looks pretty live to me... Shocker.
Happy Gamblin'; To You.
MoneyMonsta73
