At this casino with a high security rating, they ignored my self-exclusion request until I lost a considerable amount of money. I filed a complaint here, and after a month and a half of asking the same questions and being passed around from Casino Guru to Casino Casinia, they concluded that they shouldn't credit me anything because it would be considered risk-free betting. However, my first notification was on the 17th due to gambling problems, my last deposits were on the 22nd, and the account was closed on the 26th (all of this happened in October). About a week ago, they closed the complaint, telling me the casino was right and that I'm not entitled to anything. What do you think? Are they complicit, or do you see it from a different perspective than everyone else?
