Vodka.bet Casino - general discussion

If you want to discuss anything related to Vodka.bet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I can only be positive! One thing is bad and that’s you deposit in crypto and play in rubbles. And you can’t change this.. rubbles it is.. no euro or dollar

But the way I see that other special features are cool, right? 🙂 Thank you for this information. I feel some players will find it very useful!

I found something bad about vodka.bet .. I deposit always with bitcoins, but found out if I deposit, you always pay the half of your deposit for fee costs.

I deposit now €32,- euro from Coinbase to my wallet at vodka. And I recieve only €19,50 on my account.. I deposit in total thousands of euro’s, but just now I figure this out. You play with Russian rubbles, that’s fine, but as I can say it’s false.

such a idiot high fee/funds costs. That’s ridiculous!

Phew so that's a pretty big fee I'd say. It's all the more unpleasant if you've only really noticed it now. Doesn't the casino mention somewhere in the Terms and Conditions how they approach this ? I think you should see it there. Alternatively, have you tried asking chat ?

Hi Jaro.

thanks for reply. The casino told me it’s not there fault. I need to contact Coinbase.. I am now.

I don’t see why I have to contact Coinbase. But we will figure out

Hello. It's most likely because Coinbase is a 3-rd party company and the casino has no control over its functions and fees.

Well, one way or another, keep us posted here. 🙏

I found out. It’s not vodka.bet but Coinbase ask me €400 euro fee costs for a deposit of €1000 in total. Ridiculous! But we can close this complaint

Wow, do they really deduct almost a half of the amount on fees? How's that even possible? How did they explain this to you? I suppose you asked Coinbase about it...

I have a complain about vodka.bet .. they change there platform and everything is different and strange. Feels like the RTP is totally different then before.. maybe it’s unlucky, but only has luck once, after never had a 100x on a slot. I deposit thousands..

other point now.. if I deposit with BTC.. like deposit €50,- you only recieve €20,- on your account. If you deposit with ETH €50,- you get €50,- in your balance. I talk about this issue in chat, but they say they can’t help it. I feel robbed with all my BTC deposits like €800 euro, I recieve only €150,- on my account. That’s strange!

I check Coinbase, from where I send the deposits but the fee is only like €1,- euro, so this can’t be the fault. Something is not right on the platform.

Hello, I see that the main problem is probably in the fees according to what you describe. Did you find somewhere on the site something written about it, I mean in the terms and conditions ? It seems to me like a lot that you don't end up getting on your player account.

As for the casino's response, you didn't get anything specific as to why this is happening ? 

If you are interested you can try to file a complaint with us and we will see if our team will be able to help you or not. 

What do you think, will you try it ?

Suddenly I could not access this casino.

I can't even withdraw my balance.

Did they close down?　Can I contact the person in charge?

They change there website in vodka16.bet .. really strange they don’t give us any information before they change everything.

Hi, can you get into the casino with your new address ? I noticed it too and the player is right that it has changed and I immediately notified our data team. You still can't withdraw money from there ? How long have you been waiting ? 

Hi Jaro,

its an idea to make a complain. But I’m afraid of this casino cause they operate from Russia.. I already have different conversations with them about this and they never gave a normal answer.

maybe I will make a complain about it, that’s a good idea with the help of this platform.

Hello, thanks for the warning. Our team will try to fix it as soon as possible to make it right. 

However, I also think that the casino should definitely send such information to its players and at least notify them by email that there is a change. Without this, confusion can arise, which is not good at all. 

So thank you again. 

Anyway, do you play here or not when you know about this information ? 🙂

The worst that can happen is that it doesn't get resolved, so I think it's worth a try. Such high fees are probably not completely common, so I wouldn't see a problem if you filed a complaint. 

Feel free to let me know if you decide to do so, as they are not able to give you any normal answer. 

I sent a deposit to the website, but for three days they say it's in progress and haven't credited it to my balance. Is this normal?

They write that the application is being processed, there are no deadlines, and the dialogue is only being closed due to cyclicality.

Hello, it's quite a poor casino, so I probably wouldn't play there much myself, to be honest.

As for the deposit that still hasn't arrived, I have no idea how long it could take. Have you checked with the payment provider you used to make the deposit that everything went through correctly?

Apart from that, you're communicating with the casino, but so far you haven't received anything relevant, right? I would probably wait and see how the situation develops further.

Another 2 days have passed, and there have been no changes in the resolution of this issue. Is it possible to involve your team in helping resolve this issue?