Spinational Casino - general discussion

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Hello everyone,

Does anyone have experience with https://spinational1.com?

I currently have three pending withdrawals of €500 each, and nothing has happened for days. I also can't withdraw the remaining euros in my account because I've reached the limit of three active withdrawal requests.

Live support said it should have been processed yesterday and they informed the relevant department that I'd been added to the priority list! But nothing's happened 😀

Okay, new info:

Today the first €500 were paid out after 6 days 🙂

The other two pending payouts have not yet been processed; I have also just requested another €500 payout, so there is now €500 left in the gaming account.

Let's see when the other payouts come.

Hey.

I am glad that you received your first withdrawal.

I believe that it could be a bit slower now due to the holidays, actually. What do you think?

Please surely keep us informed about the next withdrawals so we can see if everything goes well.

Did you also have to verify your account?

According to my information, it's not a public holiday in Costa Rica ^^

I have not received any further payments so far, apart from the first €500 yesterday.

And no, I haven't had to verify my account yet.

Here's more information:

The last two outstanding payments from April 1st and April 2nd have still not been processed.

I haven't heard anything further from the casino, except for text messages saying: Bonus here and there, deposit.

Let's see what else comes along.

I will report if there is any news, otherwise I will have to file a complaint.

We'll wait for the updates.

Please remember that our complaint team is able to intervene in your or any case only after the 14-day time period passes.

So, a small update:

I have now written to support again via email.

Their answer is the same as it was 5 days ago....

Excerpt from the email:

"Thank you for contacting the Spinational.com support team."

We have checked your payout; it appears there has been a delay in processing it.

We want to assure you that this is nothing to worry about and your payout is safe. We kindly ask for your patience while your payout is processed and apologize for any inconvenience.

Once the process is complete, the status of your payout will be updated in your balance history.

I'm starting to wonder how often they have a delay; I already received this text 5-6 days ago in the live chat.

What's really curious is that on April 5th, 2026, €500 was transferred even though a total of €1500 was available for payout, and the other two payments weren't... I don't understand why they didn't process all three outstanding payments at once instead of just one.

Hello CmdSix,

I've read through this post.

I also played at Spinational and won €1100. But here's the thing: I withdrew everything, and the first €500 arrived after 6 days, but the remaining money has been pending since November 17, 2025. So I think you can write off the rest of your money and you won't get it.

When you contact support, they always say there's a processing delay, but they don't explain why.

I've now given support a deadline. If I haven't received my money by then, I'll report the whole thing to the Tobique Gaming Commission, since they hold the license, and it only expires in May 2026.

I also advise you to contact the Tobique Gaming Commission about this; who knows how many players are waiting for their money.

Oh dear, that doesn't sound good at all.

I'm curious to see how things develop for me.

Hi Romi,

Can I file a complaint now?

Because nothing is happening with the payout, I have written to support several times now, and I keep getting the following response, and it's been going on for days: There seems to have been a delay in processing.

So I don't know what's causing the delay each time, because the statement doesn't really make sense, since €500 was paid out on Sunday, April 5, 2026, and the two other pending payments were simply ignored, even though the other two payments were already submitted as requests while the first payment was being processed.

Greetings

Hi, if I may say a few things, I'd like to point out that you are very welcome to submit a complaint anytime you feel it's needed. Sometimes, just the complaints piling up may help the casino management realize that things need to move better on their end, so no worries with the timing.

It raises a flag to meet two players in the same tight spot, so the complaint was a good call if you ask me. The mediators will stay in touch and shed some light on those withdrawal problems without unnecessary delays from any side. Please keep us posted if you don't mind. Given those circumstances, I would consider any details posted on the forum a very beneficial sort of warning for the community.

Understandably, you wonder about the way they process payouts, because it is also kinda weird to me why they would do so.

Hopefully, now that you submitted your complaint, our team will be able to get in touch with them and find out more.

Communication is the key, for sure, so please stay patient and inform us about any news.

Hey. If you'd like our complaint team to have a look at your case as well, perhaps you should file a complaint before you do anything else.

What do you say?

It is completely free of charge, and our team will try to get in touch with the casino to find out what is actually going on. Hopefully, we'll be able to help.

Here's the link where you can submit your complaint, if you decide to do so.

My withdrawal request has now been pending for 17 days.

Unfortunately, I only receive repeated postponements and the same information from support, without any change in the status.

I can certainly understand that a payout can take 5-7 days. However, 17 days have now passed, and the status is still "Processing".

I am now at a loss and am considering contacting Tobique if the payment is still not made.

For now, however, I'm hoping for support from Casino Guru regarding my complaint. In this context, I'd also be interested to know how long the processing of such a complaint typically takes.

Our team is already investigating the matter regarding your complaint, so thank you for your prompt reply there.

As we experience a lot of complaint submitions nowa a days, you need to wait a bit and watch the timer on the complaint. Our team will get back to you as soon as possible, and we'll try to get in touch with the casino to gather more information about what is going on.

I've made 3 withdrawals and it's been 6 days, I think I've been scammed.

Hey, it doesn't necessarily mean you've been scammed. Could you give me a little more information, please? Did they ask for any verification? Did the casino say anything specific about the fact that you've been waiting for a week now?

Sometimes casinos just take a while to pay out, and that doesn't necessarily mean it's a scam.?!

I'm still in the same situation. Exactly the same as you. Except that the first payment of €800 is still pending. After verifying the same documents several times, supposedly to buy them more time, almost 15 days have passed. Even after the documents were supposedly validated, I'm still getting the same responses via email from the VIP advisor and the chat. Where is this delay leading us? It makes me wonder.

Maybe so you'll keep playing with your money and lose it. That's sometimes the casino's strategy.

But if you've been waiting for two weeks and nothing has changed, please file a complaint with us, and our team will look into everything and try to help.

Are you interested?

If so, here's the link.