Hi, could you tell me a little more about what's going on and what your situation is? Why won't the casino pay you?
We don't have this casino listed as a scam, which is why I'm asking.
They don’t payout I wish I saw the reviews first they make so many excuses first they say 36 hours for the withdrawl request to be reviewed then they say 2-3 buisness days then they say sorry we are super busy and there will be a lot of delays they will never payout smash.casino
To be fair, I understand that the wait is probably what bothers players the most. On the other hand, I’ll say that we give casinos 14 days to pay out the player and complete the entire process.
If that doesn’t happen and you’re still having a problem, know that we’ll try to help.
What you said are pretty general answers, and we don’t really learn much from them. But definitely don’t gamble with the money and stay calm. If it ends up taking a long time, we’ll assist you if you’re interested in our help.
It’s a scam bro I disputed all the transactions with my bank you should do the same
Yeah it’s pretty simple to get your money back by filing a dispute with your bank some banks give you temporary money until the dispute is over atleast for me that’s what I did by the way smash casino will keep saying that they are super busy and that’s the reason for the delay they are lying
Yes they saying to me the same that they are busy and really sorry. Normal casino paying out in 3 days…
Yes I got my money back it’s super easy since when you use your credit/debit card the merchants name is super weird it’s because they disguise the name as a different name so the bank doesn’t flag it so when your disputing the transaction the company can’t fight back and win the dispute
They say that to everyone there lying there not busy at all they want to delay it so you can keep playing and lose all the money even if you don’t lose it they will keep delaying it forever there other casino license got taken away because they got caught scamming hopefully this one too
Hi, I’d say that the response I sent to the player who’s replying to you is relevant to your situation as well. So they’re telling you to just wait, right? Personally, I wouldn’t rush to file a chargeback right away because it could have a negative impact on your ability to play at casinos in general, since banks and other payment providers don’t like to deal with these kinds of issues.
If you’re unsuccessful and still don’t have the money, we give casinos 14 days, and if you can’t get the money back, you can file a complaint with us.
If it isn’t resolved there either, then I’d probably go the route suggested by another player.
Hi Jaroslav, I Will give them 2 weeks then, after those 2 weeks I will text you then.
I wrote to the support team that I want to see my withdrawal approved today, so they stop reply to me….
Well, I'd say it's not the best casino, and the customer service probably isn't great either. We'll see how it turns out.
Exact same issue for me. Used the bonus on my first deposit then after verifying the account made some winnings. Now my withdrawal is in pending and no communications.i don't expect any winnings,I wish I at least get me deposit back l.flag it as a scam or something to protect others
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