Sorry to hear about your situation, but unfortunately, I do not understand completely. What would be the reason for a refund in this case? Have you stated before at the casino that you have gambling issues, perhaps? Please give us some more details so we can try to help here.🙏
I am really sorry about this whole situation. Unfortunately, it is nothing unusual that an online casino will process the verification only after the withdrawal request, and we cannot be of any help here.
Also, when playing with a bonus, it is always important to read the terms beforehand to prevent any future issues.
I hope next time you will be more careful and won't get into any troubles. In case you need some professional help, we have some information about where to seek it in your country. Just follow this link to see the list.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
