Get Lucky Casino - general discussion

If you want to discuss anything related to Get Lucky Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, the truth is it's a shame and it seems like a scam to me, look the truth is I won a somewhat high amount with a bet when I registered with a promotional code but I won and I wanted to withdraw the money, they told me that it was rejected because I had not made a deposit of real money to my account, I had to make a minimum deposit of 450mxn and I tried again, I did it, I made the deposit of 470,

And with those 450mxn I bet again, I won a big bet again and what do you think? Withdraw and again they rejected it hahahaha, and now my withdrawal was supposedly rejected because my withdrawal account was temporarily blocked, that in order to withdraw new users like me it was necessary to make a minimum of 3 deposits, which took 1 deposit of 3 hahahaha And the truth is that it seems somewhat fraudulent to me that they did not specify at any time from the beginning that there had to be a minimum of 3 deposits, first they say one thing and then another and I feel that this is how they go about it, they are not clear and they only put obstacles in your way. That you can't withdraw your money, terrible and disappointing, I'm not going to play there again and I'll file a lawsuit!!!

Hi, I find it strange that you would have to make 3 deposits in the casino to make a withdrawal. Especially when the casino told you to make one and then told you to make another. Did they give any reason why you should do that ? 

I suppose if you have won a larger amount of money, the casino will investigate everything necessary and probably only let you withdraw after a successful outcome. But you have a verified account here ? 

I also saw you filed a complaint, so we'll see where this goes. 👍🤞

How are you, I have had problems wanting to withdraw my money from the Lucky-get.com casino, I have tried to write to them via email, but their email address is incorrect since it marks errors and your message is never sent, I have also tried via chat but They only see the messages and you don't answer your questions. Has anyone ever been able to make a withdrawal from there? I also wrote to whoever I gave the license to, I hope they respond or it can be solved.

Oh, it saddens me that you have such problems in the casino. Anyway, how long have you been waiting for your withdrawal ? The casino hasn't told you anything and they just read your message ? If so, that's pretty sad and that's not the way a casino should behave. Was it your first withdrawal and do you have a verified account ? 

I'll wait for the answer.

Good afternoon, according to your registration policy, there is the paragraph that indicates that you must make at least 3 deposits.

Here are some of its terms.

8.10.6. Cash received with a no deposit bonus cannot be withdrawn until the bonus has been wagered. When the bonus wager is completed, the amount of funds is transferred from your bonus balance to the cash balance and can be withdrawn; However, the withdrawal of funds received as a result of betting without a deposit bonus is carried out only to a nominal bank. card, to QIWI cards and all similar withdrawals of funds without no deposit bonus.

Here are your withdrawal terms.

8.10.3. For new users, access to withdrawals is possible only after 3 total balance replenishments for any amount, starting from the minimum.

Hello, good day, no, the truth is that it doesn't even give me the option to verify my account. I don't know why, even more. Right now I was talking to support complaining to them, I told them that I was going to report them because it was unfair and so on, and just like that out of nowhere. They closed my chat and I no longer

I let it open hahaha it's really unfair although they know what they are doing, and no they didn't give me a reason I simply wanted to withdraw and they told me that I had to have a real deposit, I made the deposit and I withdrawn again and now they gave me a new excuse that You had to have at least 3 deposits made!

and I feel that if I make the 3 deposits now they will tell me that I need at least 5 deposits made and that's how they are going to spend the whole time, so all we have to do is wait to see what response they give and that they are responsible

We are the same brother, I have 49,000mxn in my account, I don't

They don't even let me withdraw 7 thousand, I really don't know what's happening to me.

They closed the chat for complaining that they wouldn't let me withdraw bro

mms they literally closed the

chay and it no longer gives me the option to chat with them haha the truth is that it makes you angry because it is money that I earn precisely with my bets and since it is a high amount they decide to give you excuses and do not let you withdraw what is already yours , and everyone complains, let's hope something happens or with many lawsuits we reach something against the casino.

Thank you, this is quite useful information that a player could read, because I have not come across something like this many times. However, I would say that if a casino has such Terms and Conditions and talks to the player, they could tell him at the beginning that he needs to deposit 3 times and not one, and then tell him again that he needs two more times. Of course, I recommend players to read the Terms and Conditions mostly for such things. 🙂

I'm sorry they cut you from the chat, but threatening the casino probably won't help and that's why they did it. 

As for the 3 deposits, I saw that the player shared the terms and conditions stating that this is required, so obviously you'll have to do it. 

However, if there is any problem, you have an open complaint and you can share it with our team and they will try to help you. 

I will make the 3 deposits and if they still don't let me withdraw then I will let them know so they can see that they are only putting obstacles in my way.

Maybe I would try to wait for what our complaint team recommends. It's not the most common so I'd rather be sure. Besides, did you ask the support about it and did you have any conversation with them about the 3 deposits, which you sent to Tomas ? 🤔

I hope so friend.

I have only made 1 deposit but my fear is to make the remaining 2 and they won't let me withdraw even so

Did you have any conversation with the casino that you sent to Tomas about the 3 deposits ? 

Though I saw that you already made them, so we'll see what happens with your withdrawal now. I'll be curious, so be sure to let me know.

What happened was what I imagined would happen now, another pretext, there are 3 pretexts they give me to withdraw, one after another, they only take money from me and don't let me withdraw something that is already mine.

Hello, I made the 3 deposits also 10% and they already approved it but I still don't see the money in my account...

Wow, good luck and don't worry anymore friend!! If he really pays, can you upload the screenshot?