ElegantSpins Casino - general discussion

If you want to discuss anything related to ElegantSpins Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

This is a scam casino. First of all, please reduce the rating to less than half. Again, a casino that can't withdraw money is not even a casino.

If there is information about a delayed withdrawal, the rating should be lowered to draw attention to any other indicators.

Could you maybe tell us more regarding the issue you experience at this casino so we are able to better understand it all, please?

I will tell you in the complaint section.

Well, if you feel like shortening it and saying it on the forum, feel free to do so.🙂

Has anyone been able to withdraw money from this casino right now? If you apply for a withdrawal, it will be canceled without permission. And the reason is not explained at all. You are told to wait for an email from the payment team. Apply for a withdrawal. Canceled. Chat support says, "Wait for an email from the payment team." I've been repeating this a lot.

Other people have also complained. No one has solved it.

You should either lower the rating of this casino or state at the top that you have doubts about the effectiveness of withdrawals.

Again, a casino that cannot withdraw money is a scam casino no matter what else is better. If you can't withdraw, it's all meaningless. The beauty of the site, the size of the company, and the excellent support are all meaningless.

So this is not a positive message. Anyway, if this is happening, I would definitely lodge a complaint, because it is the casino's failure to resolve it that is lowering the rating. 

Anyway, you didn't get any email? I would like to know why this is happening.

Because if the casino doesn't pay the players, it will definitely make money. It doesn't matter how big or small the casino is.

Glad to see you lodged the complaint after all.

Just to help us understand the issue, or maybe even for others interested in this situation, I'm posting the complaint recap:

"The player from Japan faces canceled withdrawal requests with unclear reasons, receiving only vague explanations related to verification from support. They express concern over the casino's practices and intend to file a complaint."

If I'm guessing correctly, something went wrong with the verification, and then you kept receiving cancellations like "Withdrawl cancelled for lacking/wrong dataCredit"

A very bad joke just crossed my mind, but the first thing I thought while I saw the error message was that the casino was lacking the proper sum, so the withdrawals got cancelled. I know it is stupid; pay it no mind, please.

Hopefully they will sort that out soon!

Radka Thanks for the reply.

I have a sticky bonus with no rules, so I thought that might be the reason. (Balance 2150 USD, bonus 200 USD) If it is a normal casino, I can ask the chat support and they will tell me. But the support here does not say a definite answer. All "wait for the payout team to verify". I tried a few different patterns of amounts. As a result, anything below 1950 USD is canceled and above 1950 is left on "pending". I don't think they're going to pay

I'm glad that I saw this thread. I was j7st about to claim a 100% no rules bonus, but I'll pass now. I can't see the sense in playing at a casino that doesn't pay.

Heres my story

DO NOT PLAY OR DEPOOSIT HERE. THEY WILL NOT PAY IF YOU WIN. I won a jackpot of $6000 on "Shake your Mummymaker" on Elegant spins by filling up the hold and spin feature completely. I went to withdraw and the customer service reps all told me it was going to be completed in two hour then a few hours later I got on and asked Alex why it was taking so long and he said they said there was a system glitch and my winnings weren't real so they gave me a $100 balance and told me "not to worry that I could win it again" they are freaking crooks and WILL NOT PAY YOU IF YOU WIN. DO NOT PLAY HERE. THEY ARE CROOKS WHO WILL NOT PAY IF YOU WIN. I TOLD THEM TO SHOW ME WHERE THE GAME PROVIDER SAID IT WAS A GLITCH AND THEY WILL NOT DO SO. I have screenshot of my win.

They will not pay you. They stole over $6500 off my account and are claiming that Rival Gamming said their was a glitch on my jackpot I won. It's bs.

I also think they don't pay. Casino gurus should lower their ratings or issue a warning as soon as possible. If someone just looks at the top of the review, it's an attractive enough casino. However, if there is a device at the top of the review that shows at a glance that withdrawal trouble is occurring, visitors will look at the review carefully

Yes they need to immediately! That's the reason why I signed up with them and started playing was because this site gave them a high score and trust pilot did too, who I've already been working with to get them down to a 1 star review with them as well because this casino is full of crap and I've seen a lot of stories where people said that they were unable to receive their withdrawals and every request to withdraw funds would get denied for various reasons.

What? Can I withdraw money if I have a hard time?

I won a $6000 jackpot on a no rules coupon i used with them. I ultimately got up to $6500ish dollars and went to withdraw my winnings and they strung me along all night saying it would be processed within 2 hours then 1 hour and they did this to me all night. Then in the morning, I still hadn't received my moeny so I spoke with chat again and they said that their was a glitch in the gamming providers, who is rival gamming, game and said that my jackpot win was a glitch. I asked them for proof of this since I thought it was very fishy and elegance ended up changing their story back and forth from it being a glitch in rival gamming game to elegance messed up back to it being rival gamming fault again. They keep telling me they will send me the transcript of them speaking with rival gaming shortly for over a week now and still nothing. SO I WOULD RECOMMEND TO NOT DEPOSOT A SINGLE MORE PENNY WITH THESE CROOKS. WAY BETTER INSTANT WITHDRAW CASINOS ARE THE following:

CASINO BRANGO

YABBY CASINO

Mr. O Casino

Limitless casino

Ignition casino

Bonus Blitz Casino

Casino Extreme

Slotland (pays out by next morning by 7:00 am if you request withdraw before 7:00 pm

This is the part that caught my attention, "they gave them a hard time with drawing". Does the fact that they had a hard time mean that they were able to withdraw in the end?

All the people I have spoken with personally said they never received any withdrawas and Elegant casino would just keep giving them the run around. I should have worded that better and will fix it now. Sorry for the confusion.

It's a pity. There's nothing I can do but hate them in the chat every day. I'm still talking to chat support 🙂