BoaBoa Casino - general discussion

If you want to discuss anything related to BoaBoa Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Absolute rip off. € 600 deposited, then € 500 won and withdrawn. Unfortunately, the payout has been unchanged for 1 week. Chat support just put you off, it could take longer. Scrap casino and absolute rip-offs.

Even though it takes a lot of time, make sure you don't lose the winnings. Just remind yourself on the chat every few days. It's still possible that you'll receive your winnings one day.

Jeden Tag dasselbe

Your withdrawal is currently being processed by our financial department. The Financial Department works from 10:00 to 18:00 (GMT+2) excluding weekends (Saturday, Sunday). So you should receive it in the nearest time.Moreover, I have just sent an email to them in order to speed up the withdrawal request for you! We are really sorry for the delay and caused inconvenience. Please for little more patience.

I'm a player who got ripped off at Boaboa Casino!

Money was now transferred after 20 emails

Hello, I moved all your posts to the proper casino thread. Good to know you finally got your money. What was the problem after all?

They said problems with the payment system

I can only join trying to pay out €500. Applied on July 13th, new documents are always being requested for verification 😂 I think I'll just send them my whole apartment, maybe it'll work out at some point.

Hello there,

It's good that you're so cheerful 🙂. This is a good casino and I'd like to believe that all those documents are truly necessary.

Is this your first withdrawal in this casino? Because it's usually more time-consuming for the first time.

Is there any particular document you find hard to provide?

Yes is my first deposit. Yes, but the same documents are requested several times and then only processed again with 3 days is a sign for me that it is being delayed with the hope that the player will cancel the payment. Which I think is a real shame. It's also funny that you always get an answer on Thursday or Friday because nobody works at the weekend so you can say again 3 days of processing

I see your point. Are you sure that those documents you provided are in order? Did you try to ask the casino's support why all those documents are reviewed again? Is there any particular document you find hard to provide?

I'd try it, just to make sure that you provided every single document and it's the casino's turn.

Yesterday I got the email that my account was verified. Go will definitely be paid out within "3 business days" as always.

Thank you for the update. I think you should wait then - I know it's annoying but give the casino those 3 (working) days.

3 working days since 13.7 haha

I have the same problem but I've been verified since yesterday. Just wait, never cancel the payout or deposit anything again, as there is absolutely no point in continuing to play if they don't pay out.

Ne deposits see the first none of me. That's it. I will not cancel the payment either. Extremely annoying.

I know, how bad this sounds.

As I wrote, we allow casinos 14 full days to fulfill the payment. But I see no harm if you submit the complaint now. Feel free to do so here:

https://casino.guru/complaints/create

Hopefully, we will not have to intervene 🤞because the casino is about to pay you your winnings.

Hello there,

I can see that your complaint is "running", let's hope it will be quick. Not much to say about now 🙁.

€680 was paid out, but another €500 still has to be processed and of course could not be paid out at the same time. Very perfidious ploy of the casino when they face players who can't control themselves like most.

I have informed casino support that I will not play any games until the withdrawal has been processed. I've been waiting for over a week now and this is very ridiculous considering Tsars eg verifies and pays out within minutes.