BetPlay Casino - general discussion

If you want to discuss anything related to BetPlay Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Please do not play in the casino!!!

I invited a few friends beforehand and it worked great! The €50 bonus was always credited instantly.

Now, for once, they want me to invite a friend to get verified, which is AMAZING when it comes to a ref program!

What person runs a ref program where they ONLY accept verified people?!?!

That would be more than pointless!

Sadly, I do not understand the situation, can you describe what seems to be the problem?

Each player must be verified in order to withdraw winnings from the casino. Is this what you mean?

Hello, Betplay is also available in Ecuador, but after playing for a few days, they asked me for a photo of my ID and a selfie. I sent it to verify my identity. They then asked me for a sworn statement that must be stamped and signed by a notary, and that costs me money. It won't let me access my Betplay account if I don't send said document. It's an abuse because I have to spend money to verify Betplay.

Hi, sometimes casinos ask for things like this and unfortunately if you don't verify yourself and pass the verification, you won't get the money. So I would probably get this document processed and verified. There's no other way to get the money, even if you have to pay for the document. I believe it will not be a large sum.

Betplay in Ecuador also asked me for a sworn statement, which costs me more than $40. Just to play for a moment, you have to spend money. If I had known, I wouldn't have registered.

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Hi, did they ask that as part of the verification or not? Were there other documents that were asked for? Or was it that they requested it before you play?

I have also requested it, but I cannot enter.

You mean that the casino has requested the same document from you and until you provide it, it is not possible for you to get into the account?🤔

That's right, it's just entering Ecuador because they sent me a message from Colombia. I don't know if I should trust it. Besides, it's a document that's expensive and takes time.

When you look at the safety index of this casino, you will see that it is pretty good, so hopefully there can be trust for them.

Please know, though, that if you need any help, our complaint team is always here for you.

I am writing this to warn other users about Betplay’s practices. My account was permanently closed, and my balance was confiscated without any possibility of appeal. The most concerning part is that, despite my repeated attempts to resolve this issue by providing documentation and offering to undergo a KYC (Know Your Customer) verification process, the support team flatly refused. They explicitly stated that the platform does not require KYC. By refusing to verify my identity and unilaterally "forfeiting" (confiscating) my personal deposits, the platform has demonstrated a clear act of bad faith and unjust enrichment. They use the lack of KYC as a loophole to avoid accountability, effectively keeping user funds without any legitimate technical or legal justification. If you are a user looking for a safe and transparent platform, be aware: Betplay does not follow international standards, refuses to identify its users to resolve disputes, and will confiscate your funds at their sole discretion. Avoid this platform at all costs.

Thanks for the warning, I'm sorry this happened to you🙁

Okay, I read what happened to you, but I couldn't find anywhere why the casino took your money. Can you tell me if they said anything about it? If the casino doesn't require you to complete KYC, then you don't have to do it, so the fact that they took your money might not have anything to do with KYC. So I’d rather ask what happened and on what grounds they took the money.

The casino stated that my account was blocked and the funds were confiscated due to a alleged breach of their terms regarding "multi-accounting". They claimed their system detected my account was connected to other players because of a shared household IP/network.

My point about KYC is that I offered to verify my identity to prove that I am a unique, real individual and not a duplicate account, but they refused to even look at my documents. They are using the "shared IP" rule as an absolute excuse to keep my initial $50 USD deposit, without giving me any chance to prove my identity or clear my name.

I understand the connection you're looking for there. Yes, KYC might help in that case.

On the other hand, if they accused you of what they said, is there someone else playing from the same IP address or the same household at this casino as well? I’m asking because, yes, that is a violation of the rules, and there should always be only one account per IP address/household.

Yes, my brother lives with me and has an account there. But here is the real issue: the casino’s system has absolutely no problem detecting a shared IP when it comes to accepting our money. They gladly allowed me to register, deposit my $50 USD, and risk it without any warnings or blocks.

The restriction only happens at the exact moment you win and try to withdraw. If a company uses a shared IP rule to close an account, they should refund the initial deposit. Keeping a player's hard-earned deposit under the guise of "terms and conditions"—while refusing to check KYC documents to prove we are two different real people—is a predatory practice designed to trap deposits. I tried to resolve this with them multiple times, asking just for my $50 back, but they refuse any dialogue.

Hello, I understand it feels unfair, but in practice, casinos do not check every newly created account immediately with every other registered account ever made or listed in their database. That's why the rules inform players about the risks and consequences of opening multiple accounts. The logic is that KYC which stands for Know Your Customer, is the tool to retroactively check the account, and it is in most cases done once the withdrawal is requested. From player perspective it may look like a scheme, but that's just the usual process.

On the other hand, I understand that in this situation you were playing with your brother from the same location, thus sharing more of the same indicators and details. The casino could see further checks as unnecessary because they could not prove whether those accounts were used by more than one person; this usually happens when similar accounts engage in similar games or take similar bonuses. As the casino proved, you and your brother used the same device; that's the matter. Next time you plan to play alongside your brother at the same casino, I strongly recommend that you inform customer support and do not use the same device to prevent this issue from happening again.

In Brazil, casinos are legal, and you can use as many accounts as you want on the same device; furthermore, if you create an account and want to play slots or bet on sports, you have to complete KYC beforehand—they don't wait until you try to withdraw to handle that. Brazil is far more advanced than any other country; they take the user seriously and don't place the casino above the individual. What this operator did is just an excuse to rip users off whenever they felt like it—after all, there are no laws against them; their rules supersede the laws of any country in the world.