BetAlice Casino - general discussion

If you want to discuss anything related to BetAlice Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

i deposited around 150€ the past 2 weeks, and made a first withdrawal with crypto 2 days ago (betalice also novaforge) 2 and a half days passed, nothing happened

stating crypto withdrawals are within 1 hour is not true with this casino

Hello, based on other posts in this thread, it appears so. I bet they are still in delay,... 🙁

Hi romi Additionally, I have already submitted a complaint regarding this issue. Despite this, the withdrawal has still not been processed as of today. please look also into it

Could you please tell us, though, if you also have some issues in RoboCat Casino, where you write now, or if it is only in BetAlice?

Because I can see your complaint being submitted, and our team has informed you that we need to wait 14 days before we can intervene. Please know that it is a standard procedure, and if there is any change within this time, please inform us about it. We will wait for the updates from you.

Is this your first withdrawal from there?

yes its only betalice and sorry for that but as you know its all the same group but i understand, yes first withdrawal there

So, I have moved all your posts to this thread. This way no one will get confused, you know.

Please keep us informed about this situation.

Hey, the casino doesn't have a German license, so you probably already know the answer.

But why is that important to you? Did you look into this information at all before you played there?

Hi! I hope you won't mind a more complex answer. I aim to help you navigate this. 🙂

Basically, yes—especially for less experienced players, it’s usually better to choose casinos with a German GGL license. That’s because you rarely have to worry that, if the casino for some reason refused to pay a legitimate win, you would have no way to enforce your rights. That’s exactly what the licensing authority is there for.

You can find a n official information on the official GGL website (https://www.gluecksspiel-behoerde.de/de/fuer-spielende/informationen-fuer-spielende-faqs) or here on our site 👈.

Our casino list also has a "licensing authority" filter, so you can easily see which casinos are suitable for German players. (https://casino.guru/top-online-casinos#tab=RECOMMENDED&la_84=true)

That said, many players also regularly play at so-called offshore casinos—casinos with less comprehensive licenses, such as in this case Comoros (AOFA). We consider this a weak license, so it’s always a good idea to check more information about the casino beforehand. That’s exactly what our casino reviews and user reviews can help with.

In short, if you play outside the GGL-licensed market, it’s best to stick to safe, well-reviewed casinos. In such cases, your winnings depend not on the casino’s legality in your country, but on whether the casino operates fairly and pays out as promised.

It’s also true that a few German players have mentioned on our forum that GGL prohibits German citizens from playing at offshore casinos. It might be worth double-checking that and then deciding what it means for you personally.

Sorry for the longer post. Let me know if I missed something or you just want to discuss it further.

Basically, yes: as long as the casino accepts players from your country, you should be treated the same way as anyone else; hence, a decent casino will never use your nationality as a reason not to pay you if you stated that correctly in the registering form right from the start.

However, Betalice Casino is a grade C; hence, occasionally you may face issues—that's why I said you should constantly look for decent casinos. Grade A, B.

This point sounds promising: "No player complaints or very low value of withheld winnings in complaints in relation to the casino's size"

(https://casino.guru/betalice-casino-review#tab=js-tab-reputation)

Hey CasinoGuru, do you have information why BetAlice and other NovaForge LTD casinos no longer appear on the Anjouan Gaming website like all the other Anjouan license holders ? https://anjouangaming.com/license-register/

Is it perhaps because they needed to renew their license? I'm just guessing.

Have you tried to get in touch with them directly to find out more?

It has been a month and I still have no reply from the Anjouan gaming authority nor from any NovaForge casino in regards to my questions about their licenses. I think you should edit the information about all their casinos and list them as holding No license. I checked many of their casinos and all of them have removed the license information from their websites. I do not know what is going on but NovaForge is currently operating without a gaming license.

I've been waiting for a €1,500 withdrawal since January 12, 2026. Each time I contact support, they simply give me the runaround. This is unacceptable. Withdrawals from my card are processed very quickly, but withdrawals are causing significant problems. We're now approaching the third week. If this matter isn't resolved soon, I will consider taking action.

And this refers to betalice3.com

I had the same issue but with almost 3500 euro, it took them almost 2 months to pay everything but eventually I got all my money.

Also at betalice3.com?