7GOLD Casino - general discussion

If you want to discuss anything related to 7GOLD Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Shady casino...

I sent documents for verification a week ago and still haven't received any response. And without verification, you can't even make a request for withdrawal of funds.

This is very long and it is not known how long it will last and now I have big doubts about the integrity of the casino.

For now I can say one thing: I do not recommend this casino, it looks like a scam

Hi, since the casino is fresh, we don't have much experience from players. 

Of course, if you haven't heard from anyone for a week, that's quite worrying. None of your documents have been rejected or approved? If it takes another week, by all means let us know and we will try to help you if possible. 

I'll be waiting.

No one has responded to me in 8 days, so I don't know if it was approved or rejected. They apologize in the chat for the delay, but nothing has changed. Verification takes up to 5 business days - more than 5 business days have passed already.

Hmm I clearly understand how it is. I would say that you know the 14 day period from our side and if nothing changes and you don't have any relevant update, let us know and we will try to help. But for now I would wait for a while.

What do you think?

in the end, we sorted out the verification a long time ago and I already received the withdrawal of funds

in principle, the support works

funds are withdrawn

so I think it's a good option for the game

Well, that's good news. All sorted and that's how it should be in every casino I would say. How long does it take to make a withdrawal?🤔

withdrawals are made on Tuesdays and Fridays, which is generally quite fast

I'm glad you're happy with your choice. Is there anything in the casino that you could improve? 🤔

Well, maybe just so that new slots appear faster

And everything is perfect for me

I received my next payment today (although I was expecting it on Friday), which made me very happy

Overall, I will definitely continue playing at this casino, I really like the slot payouts and promotions.

This is something that doesn't seem like something a player would praise a casino for, but I'll be happy if it stays that way for as long as possible. 

If you'd like to share something later, feel free to do so. 

Hi need some help so I won on 7 gold casino I sent all verification info in and made a deposit via bank transfer I sent all photo ID bank statements a it has the transaction from my bank to my game account. I got a email asking for proof off deposit but the transaction is clearly on my bank statement so they can see it was from my bank. So I highlighted it for them and sent them a screen shot of the fast payment transaction but yet they have not even got back to me with an update. I got told the person in verification is new to the company but it seems I get different story’s each day why my account has not been verified yet and this means I can’t even make my withdrawal. Seems very easy to deposit but very hard to get my winnings can anyone help

Hi, to get the money you will probably have to be patient and wait until the verification process is successful. 

But how long has it been going on? I know it's probably not optimal for you and you would like it to be quicker, but you probably can't control it.

So let me know how it is and we'll see if we can help.

Thank you it’s frustrating as I sent all the documents they needed but yet email asking for me for the same thing my bank statement showed the transaction from my account to the game account they already had that so why ask for it again that’s literally the only document they asked for since then nothing.

Like now I’m in live chat and not even willing to help lol

I understand that this is frustrating.

The best thing would be for the casino to tell you exactly what the document is supposed to contain, or what they have a problem with what you sent. 

However, if you can't get through the process, we'll try to help.

They sent a email asking for proof of deposit from my bank account but I already sent that with the first documents. Then iv sent it again been highlighted. That’s all that they asked for the rest of my ID they passed

Well, try to wait and see what happens with this document. If they don't reject it, then maybe they are still checking it. If they reject it, I'd obviously want to know why. If you don't get anything then we'll try to help you.

Ok thank you I’ll keep you posted

You are welcome.

Will wait for your news, hopefully positive! 🙂