FortuneToWin Casino - Player’s deposit has never been credited to his account.

YOUR DEPOSIT IS NOT SECURE !!!

My deposit has been stolen.

The money has gone. The bank has confirmed. Skrill has confirmed. But the casino has not booked my deposit into my account. I have sent 4 times the screenshots from bank account and the confirmation email of skrill. Every time, they say that they would help to find. Of course, nothing done.

Stay away !!!!

Dear Robert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you specify which payment method you have used for deposing funds into your account? Was it Skrill transfer? Could you forward me a receipt of the transaction please? My email address is petronela.k@casino.guru. Ideally, you could forward any relevant communication too.

However, I would like to warn you that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a process which takes approximately one month. In these cases, casino has its hands tied.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi Petronela,

I have sent you the screenshots of the transfer.

Best regards,

Robert

Thank you very much Robert for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Robert,

I looked at your case and understand your situation. I will now contact the casino and see if I can help you.

Hello,

Nice to meet you.

I clarified this case. As I understand there was a problem with 100 EUR deposit via Skrill.

This issue was sent to our finance department and the amount was added to your account yesterday.

I'm really sorry for the inconveniencies.

Just to clarify, is it what you have meant?

Thank you FortuneToWin Team for the reply. Robert, can you confirm the deposit has been added to your balance?

Hello!

It has been credited to my casino account.

Thank you very much.

That's good news, I'm glad to hear that. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter