The player from Austria is dissatisfied with the withdrawal process. The player eventually received his winnings. However, the technical difficulties with the website remain.
FlipperFlip Casino - Player's withdrawal hasn't been processed.
Amount: €400
FlipperFlip Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.0
FlipperFlip Casino has a Safety Index of 6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I made a payout of 700 euros and 400 euros on 11/23/2021! I applied for the 400 euros first and about 2 hours later for the 700 euros! Fortunately, I received the 700 euros on the same day! Then I asked why I didn't get my 400Euro !? I was told that takes 24 hours then I get it! On the Flipperflip page, Skrill stands for 12 hours! The next day there was no money! Then another employee told me the same thing 24 hours a day! Today 11/25/2021 Nothing again! The funny thing is a year ago someone was always available in live chat! Now only with a chance hit Sometime during the day for a few minutes! Otherwise you should write by e-mail where you will get an answer within 24 hours! With 4 e-mails I didn't get a single answer !? Regarding this, the casino has unfortunately deteriorated enormously a year ago! My request would be that I finally get my money of Euro 400, which I promised twice in the chat, because I am referring to these statements from the chat! Thank you very much!
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2 years ago
Dear ferenzano,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding,
Best regards,
Kristina
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2 years ago
Translation
Now I can no longer access my personal account where my details are and where my payments are! There are now 3 movable blue dots see photo! Even if I press Flipper Flipp to the casino via Casino Guru, one is no longer forwarded !!! That was not the case before! Then I tried Google and then I got the message that it may be that I am on a HACKER site !? Don't know what it's all about !? The same at AurumPalace Casino!
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2 years ago
Thank you for your reply, ferenzano. Do you have problems accessing the website or your account? I checked the website and it seems to be working for me.
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2 years ago
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So I haven't come in through Casino Guru for days! Only through this link do I come in. That's the only one! https://flipperflip.com/de! 
Then via Google I got the message that I could be on a hacker site!
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2 years ago
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There has also been no chat for several days! Also no answers to mails support! I've never had that, it can't be normal!
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2 years ago
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Try to join the link via Casino Guru Thank you!
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2 years ago
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I'm just on the side! 3 movable points to open my profile! No access! It goes back and forth all day!
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2 years ago
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You can no longer access the AurumPalace Casino via casino guru either! Only for information! thanks
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2 years ago
I apologize ferenzano, but both websites work fine for me even when I try to access them via Casino.guru. Would you be so kind as to post a screenshot here so I can better imagine what's going on?
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2 years ago
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Hello I have in again 
s Casino seen! Then Stand Error and then Suddenly You currently have no outstanding payout transactions! And above see photo euro 400! Yesterday at Pending Withdrawals 400 euro! ???? See photo 11/29/2021! 
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2 years ago
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You're on the Flipper flip page! But no more chat for over a week! No support answers !!! Then the blue loading points see photo! You can't get to your profile! Do you try to reach a life chat !? Nothing! A friend of mine can no longer deposit! Error messages only! Kind regards! 
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2 years ago
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And that a couple of days ago you only came to the casino with a link. This is part of my discussion with colleague Radka! Documented! Warm greetings!
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2 years ago
Thank you very much ferenzano for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
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I did another test if I can see my money in the balance in the games !? See photo! 
But I'm logged in! Warm greetings!
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2 years ago
Hi ferenzano,
I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite FlipperFlip Casino to the conversation to participate in the resolution of this complaint.
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2 years ago
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Test from today, December 4th, 2021! Kind regards!
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2 years ago
Dear Ferenzano,
Your withdrawal of 400EUR was made to your Skrill account.
We are really apologise for this delay due to technical issue with Skrill.
Best regards,
FlipperFlip Team
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2 years ago
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Ok thank you very much! I will announce it here as soon as the money is visible for me! I still have the same problems on my side, for information! See the screenshoot! 
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2 years ago
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New status Receive money Thank you! But as far as the casino side is concerned, nothing works! No chat, no games, account won't open! For information! Kind regards!
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2 years ago
Thank you FlipperFlip Team for the reply.
Dear Ferenzano,
Thank you for the update. I'm glad to hear that you received your winnings. I will now mark the complaint as 'resolved' in our system. When it comes to technical problems with the website, you can either take a break from playing in this casino and see if it gets solved or look for a different casino. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
