The player from Germany has requested withdrawal a few days ago. It has been pending since. Player’s complaint has been resolved successfully.
FlipperFlip Casino - Player’s experiencing difficulties withdrawing his winnings.
Amount: €1,200
FlipperFlip Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Payment requested on 08/26/2021. Since then this has been on pending. Unfortunately, the support does not respond at all. The chat is not available. I have already submitted my documents several times - but here too: No answer at all. I then had contact with the casino via Facebook. Allegedly there is a technical problem - I should then send another email to support@flipperflip.com. But there are no answers. And supposedly the support is available 24/7.
Automatic translation:
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3 years ago
Dear Maik,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Many thanks for the answer. I am just surprised that there is no answer from the support team either. That makes me a little uneasy.
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3 years ago
I fully understand your frustration, Maik. I will set the timer for additional 7 days and if there’s no development by Tuesday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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3 years ago
Translation
The support had answered. My payment is on the way (by Muchbetter). But this has not yet reached me. I then contacted Muchbetter. They told me that no payment was apparent to me. I should contact the casino again and ask for the TransactionsID. I am currently waiting for the answer. The FlipperFlip support is very slow.
On the FlipperFlip page, you can no longer deposit and withdraw via Muchbetter.
I hope I still get my money 🙁
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3 years ago
Thank you very much, Maik, for your reply. I will set the timer for additional 6 days and if there's no development by Monday we will intervene.
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3 years ago
Translation
Hi there,
Casino support wanted to get in touch with Muchbetter because there were probably problems there. Yesterday my payout was back on my casino account. Muchbetter is also available again on the casino site. So yesterday I applied for another payment. It is currently still in pending mode.
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3 years ago
Thank you very much, Maik, for the update. Please let me know if it works this time.
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3 years ago
Translation
Hi there,
I received my money today. The process can be closed.
Thanks very much!
Automatic translation:
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3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Maik, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
