Flappy Casino - Player's deposit is missing.

I succesfully deposited with rapid bank transfer option. The money left my bank account and I received z confirmation page from the payment provider.

Still my money is missing. I have been trying to reach live chat for 3 days and 3 nights but they are simply never available. So I sent messages and emails which also never received any reply. They just stole my money ! Avoid this casino at all cost. I deposited almost 1000 euro and I never had any nice win in more then thousand spins.

Dear Texxmeks,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear all,

Please, allow us to intervene and try to help the fast resolution of the case.

The player has contacted our support team, however, has not provided us with any credentials and we are unable to find his account in our database.

We kindly ask the player to reply to our email and provide us with the needed information, in order for us to resolve the case.

Kind regards,

Flappy team

texxmeks@gmail.com sent 100 e-mails

anyway, the issue is resolved by my own bank and payment provider bank. I got my money back within a day.

I would advise everyone to stay for away from this casino, as I also just realised kyc id check takes 1 week. During which your money will be held hostage

Thank you for the reply.

As we have described in our previous message we cannot find any account connected to the email address you are providing now or have contacted our customer support team.

Furthermore, we have replied to you and did not receive any message back, which could have allowed us to help you resolve the above situation.

Kind regards,

Flappy team

Then your system has very big issue if you truly can’t find my account. I deposited almost 1000€ in a week time

Dear Player,

We just kindly ask you to provide us with your username or to double-check if this is the email you have used when creating your game account at Flappy.

Your cooperation is greatly appreciated and makes resolution of any potential misunderstanding much faster.

Kind regards,

Flappy team

Dear Texxmeks,

Do I understand it correctly that the issue has been resolved as the bank refunded your deposited balance?

Dear Texxmeks,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.