HomeComplaintsFlappy Casino - Player faces delayed withdrawal issues.

Flappy Casino - Player faces delayed withdrawal issues.

Amount: €14,000

Flappy Casino
Safety Index:High
Submitted: 01 Nov 2024 | Case closed : 20 Nov 2024
Case closed Our verdict

Insufficient evidence from player

REJECTED

Case summary

1 month ago

The player from Germany was unable to withdraw funds from the casino, despite having received an email indicating that the status allowed for a weekly withdrawal limit of €3000. The Complaints Team had requested evidence of her withdrawal history and communication with the casino to proceed with her complaint. Due to the lack of response and necessary documentation from the player, the complaint was unable to be resolved and was consequently closed.

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1 month ago
Translation

Withdrawal not possible despite alleged status and a supposed weekly limit of €3000 according to an email.

Automatic translation:
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1 month ago

Hello Madam51,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Flappy Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • Did you accumulate your winnings with real money or did you use a bonus?
  • When was the last time you spoke to the casino and what was it about?


Looking forward to your answer.

Regards,

Nick

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1 month ago

Dear Madam51,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago
Translation

With real money at Gods of Olympus 1000 - 47x500 and then I was suddenly VIP only daily 2000 or weekly 5000 did not work then

they only play poker so that you lose it


so it happened


Automatic translation:
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1 month ago
Translation

Nothing comes out of you either

is unfortunately the fact 🙈🤷🏻‍♀️


yes verified

was able to pay out 1000€ within a week

that twice and then nothing worked anymore

in October

in the

November 1000€ and then it was finished


Edited
Automatic translation:
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1 month ago

Hello Madam51,

Would it be possible to forward your withdrawal tab history from the casino along with the communication between you and Flappy Casino to nikolas.b@casino.guru for further review?

Looking forward to your response.

Regards,

Nick

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1 month ago
Translation

It doesn't help anyway

didn't work and is playful

everything is a rip-off

Automatic translation:
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1 month ago

Dear Madam51,

Unfortunately, without the requested evidence, we will be unable to proceed and will be forced to close the complaint.

Please understand that gathering as much information as possible is essential before we can contact the casino on your behalf. Your cooperation is crucial in this process.

If you can provide the necessary evidence, please do so at your earliest convenience.

Best regards,

Nick

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