The player from Romania had a win after placing a bet, but when he attempted to withdraw his winnings, the casino blocked his account and refused to release the funds. The Complaints Team reached out to the player for additional information to investigate the issue but received no response. Consequently, the complaint was closed due to the lack of communication, although the player could reopen it in the future if desired.
Flagman Casino - Player's account has been blocked after a win.
Closed
Our verdict
Player stopped responding
Amount: €250
Flagman Casino
Safety Index:HighCase summary
Discussion
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8 months ago
I did a bet and i had a win. When i wanted to withdraw they block my account and dont want to give my win.
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8 months ago
Dear Al1nu7zu01,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Flagman Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Could you please provide the exact date your registration at this casino?
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Have you passed the KYC verification at this casino, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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7 months ago
Dear Al1nu7zu01,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
