The player from Switzerland is struggling to withdraw funds using Paysafe. The issue was successfully resolved.
Fight Club Casino - Player is having difficulties withdrawing her winnings.
Amount: €240
Fight Club Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
I had won 240 euros .. wanted to pay out this money with a Paysafe account .. I made the payment .. and was rejected .. Then I start the chat.un10 o'clock in the morning .. talked to X supporters, who promised that it would work now To pay out, I made a payout again and again (they had all the necessary documents, but it didn't work again. I chatted with the last supporter at 8 p.m. at about 1.30 am .. my nerves were knocked out and finally .. he could make the mistake not find it .. i'm very mad at this casino it cost me a whole day .. bad .. i would never play again.
Automatic translation:
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3 years ago
Dear Nadia,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to know, if you were offered an alternative payment method. Were you informed, what the problem might be?
Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or you can post it here).
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Translation
Yes, I just didn't reach the limit of 300 euros .. That I can withdraw via banking ... there was no other alternative ..
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3 years ago
Thank you very much Nadia for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Hi Nadia,
I looked at your case and understand the situation. Have you tried to ask the casino support if there was an alternative withdrawal method?
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3 years ago
Translation
hello yes of course ... would have only been via bank transfer .. But my guhaben was too small
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3 years ago
Hello Nadia,
We are sorry to hear about your unpleasant experience.
The delay was caused by external factors (the used withdrawal method did not accept funds). As an alternative, support agent offered another way to withdraw funds.
Dear Nadia, we apologize for the temporary inconvenience.
Best regards,
Lady Hammer Casino
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3 years ago
Thank you Lady Hammer for the reply. Nadia, please let me know if you were able to withdraw your winnings.
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3 years ago
Dear Nadia,
I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
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