VegasWinner Casino -arvostelu

Johnny had been a loyal customer of the casino for years and he never experienced any technical issues before. When he made a bet with CAD1, the game took CAD2 instead, and he lost CAD50 of doing so. Now, Johnny had asked for a refund plus the money he spent after that because he was really mad. The casino won't answer his emails, phone calls and the chat closes on him after waiting for 45 minutes. There was no response from the casino about this case.

Because the player won big money at a different casino, he asked the Vegas Winner Casino for self-exclusion and the casino agreed. Later on, the player asked the casino for the deactivation of his self-exclusion and the casino gave him a "cooling off period" of one week just to think things through. After one week passed, the casino contacted the player and asked him if he still wanted to play and he agreed. The casino deactivated his self-exclusion and the player played again and lost NOK6,000 and this time blamed it on this casino. The casino is sure that it did everything according to the rules of the MGA (Malta Gaming Authority) and they won't pay the player the money he had lost. The player is frustrated and blamed everything on his gambling addiction.

Sergio won $170 with his bonus, deposited $20 through Neteller and requested a withdrawal of $120. The casino denied his withdrawal due to the bonus terms being breached by getting over the limit of 10% on max bet. The player also complained to the MGA (Malta Gaming Authority) with no answer received. There is no further information on whether Sergio received the money or not.

Tomek requested a withdrawal but was asked to provide documents for verification. He kept receiving the same email with the same concept and requirements over and over again to send the documents for verification. The AskGamblers asked the casino for their response, but there had been none. There is no further information on the case.