Royal Ace Casino - Kasino mitätöi pelaajan voitot.

I passed all verification and completed the deposit. They make me sit three days and today they deposit to me the $12 I deposited and kept $88 claiming I violated terms. I won on my confirmed profile, I have. Old ones I don't use, what a scummy way to cheat me out of $88. BTC spose to be Instant payout hm m

Hello ricksthrifts,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royal Ace Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Can you please tell why did you create multiple accounts in the casino? Did you use any bonuses in any of your accounts? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hey Nick

I am fully verified as of three days ago.

I did not use multiple bonus, nor have I cashed out at it. I do have more than one Inclave account due to phone changes, and ive used sister casinos with no issues. This was just sad and an excuse to not pay

Hello ricksthrifts,

Can you please clarify whether you have multiple accounts in the casino and if yes if under the same details?

Far as i am aware no i do not

Hello ricksthrifts,

If possible, please forward the communication between you and the casino regarding this case to nikolas.b@casino.guru.

Dear ricksthrifts,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I cannot find the communication

Hello ricksthrifts,

Can you at least advise if your account is currently still open or did the casino close it? Do you still have any remaining balance on it?

Dear ricksthrifts,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.