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I deposited at Woopwin Casino on 2/2/23 using a digital credit card and didn't verify because I didn't win.

Now I won at Rant Casino and verified myself with the credit card I used this time.

Now Rant wants a photo of the credit card dated 2/2/23 from Woopwin and she doesn't accept the Klarna digital credit card payment confirmation.

I can no longer play at Rant because I supposedly didn't verify myself within 30 days and I don't get my €950 either.

Although I have never deposited with the virtual card at Rant and of course I can't take a picture of it.

Ich habe am 2.2.23 mit einer digitalen Kreditkarte bei Woopwin Casino eingezahlt und mich nicht verfiziert, weil ich nicht gewonnen habe.

Jetzt habe ich bei Rant Casino gewonnen und mich verfiziert mit der Kreditkarte die ich dieses Mal benutzt habe.

Jetzt möchte Rant ein Foto der Kreditkarte vom 2.2.23 von Woopwin und sie akzeptiert die Zahlungsbestätigung der digitalen Kreditkarte von Klarna nicht .

Ich kann bei Rant nicht mehr spielen, weil ich mich ja angeblich innerhalb von 30 Tagen nicht verfiziert habe und meine 950€ bekomme ich auch nicht.

Obwohl ich mit der virtuellen Karte bei Rant nie eingezahlt habe und davon kann ich natürlich kein Foto machen.

Dear KAPOENTJE,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the virtual card used in another casino seems to be the only obstacle standing between you and successful verification? Has the casino approved the rest of your documents?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear KAPOENTJE,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.