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I have constantly had withdrawals returned and never been able to successfully make one yet. The support does not respond to emails.

Dear dm8385,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you haven't made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi no I have not been able to make a successful withdrawal since I joined the casino. There are constant excuses and the funds just get returned to my account balance. I have fully verified my account and no these funds were not from a bonus.

Thank you for your reply, dm8385. Which payment method did you use? Was it the same one you made deposits with? Have you tried requesting the withdrawal via an alternative payment method?

Could you please post a screenshot of your withdrawal history here in this thread?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.