Kingamo Casino - yleistä keskustelua (sivu 2)

Thnak you!

This is precisely what I was talking about. The casino, for the stated reason, is concerned about the authenticity.

You may buy false documents online in the pdf format - ready to be used.

So, in order to verify it is truly you and that you have access to the presented documents, they ask you to capture a video. The other option would be a live call, most likely.

I imagine you find it strange, especially if you never had to pass such verification before, yet it does not mean it is a wise move to reject the cooperation.

Consider it from the casio's perspective: Why would you refuse to capture the video if you have nothing to hide regarding your identity?

If I may advise you, I would do as they ask. It is still the easiest way to get the money. Perhaps you would need more detailed instructions or support to meet all the requirements; if you do, ask the casino support. Such an approach will certainly demonstrate your willingness to cooperate.

Because my English is pretty bad, and if I start speaking Finnish in the video, the casino will hardly understand it and the video will be "rejected". This is no longer about security, but the casino is trying to make me lose my money back, yes, even a blind zebra can see what the casino is doing here. And that's why, secondly, I have my family at home, no other people were allowed to appear in the video, why? Should I evict my family from their home? This is pure bullshit on the part of the casino, and nothing more. Does the casino think that someone is forcing me here at knife point to play on their site and withdraw the money? A complaint has already been made to Askgamblerss about this matter, so in the future I will discuss the matter through that. Therefore, why doesn't the casino immediately put all the required things, what they require from the customer, but one by one they ask for more "evidence"? And each "evidence" always takes a day or two to be accepted. Yes, you also know what this is all about in the end, you just can't admit it when you get money from the casinos.

Hello,

I understand your concern. Did you tell this to the support?

I believe you are only supposed to say a few things, so I would practice saying these using Google Translator. I apologize, but I feel like you are exaggerating a little bit about the other. Saying that your family is at home and you are unable to record a quick video could drastically reduce your chances of success. I truly try to explain everything to you, so in order to pass the verification, you must appear in the video by yourself. This is because it must be clear that no one else is tutoring you. You have to demonstrate that it is just you. That is the main idea. Therefore, no, you are in no way required to evict your family. Simply enter the room, shut the door, and record the video.

In my opinion, there are doubts regarding the legitimacy of your account; therefore, you must successfully complete this step in order to be compensated. No matter how you feel about this step, if you want to avoid having your account permanently closed and your balance voided, I would advise you to proceed.

Ask away if you have any more questions. My intention is to assist you in preparing as best you can for the video.

This casino has shut down, right? I haven't been able to access it for a month and every contact person I used to have is not responding.

We have no such information, so I will pass it on to our data team to check it out.

Did you have any balance left in your account there?

Just try and access the casino...... It hasn't been accessible for a month. It doesn't exist anymore.

And no one from the affiliate team replies for a month.

The affiliate website also doesn't exist anymore.

I tried it and I didn't get there either, our team will edit the review if they get to it as soon as they can. 

So from what you say you had some affiliate deal with them?