Batery Casino - Pelaajan talletusta ei ole hyvitetty.

I diposit 15000 INR today on batery casino with 150% first diposit welcone bonus.Amount didcted from my saving account but didn't credited in batery casino account after waiting for more than 7 hours.And customer support is very poor.Nobody replying about this matter.please help.

Dear rathodrajesh15, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Ok Thanks

But it was not failed transaction.The transaction was successfull.Even no transaction history is showing in casino account.

Have you made any successful deposits to the casino before, or is this the first time you deposited in this casino?

Have you contacted your payment provider as suggested?

Do I understand correctly that you see no pending deposit transaction in your deposit history in the casino profile?

This is my first diposit to casino.They(casino support) replied that they have wrote letter to third party payment provider.

Today diposit is credited to my baterybet casino account.Thanks for support.

Dear rathodrajesh15,

I'm glad to hear that your deposit has been successfully credited to your casino account. After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, rathodrajesh15, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Veronika

Casino.Guru