Wazbee Casino - Pelaajan kotiutus viivästyy 6 viikkoa.

I’m writing this review to document my experience with Wazbee Casino, which has been extremely disappointing and concerning.

I deposited approximately $4,000 of my own money and played slots. I did not use any bonuses, promotions, or free spins of any kind — I simply deposited and played.

After playing, my balance increased to around $10,500. When I requested a withdrawal, the problems began.

I submitted all required verification documents promptly and was told my withdrawal was "processing" and under a "legitimacy check." I was reassured multiple times that everything was fine and legitimacy check was going to take a MAXIMUM of 7 days.

That was 5weeks ago.

Since then:

The withdrawal has not been paid

Support repeatedly says I have to contact the security team through Email 

Emails are completely ignored

Live chat gives the same scripted response with no resolution

At this point, there has been zero meaningful communication and no explanation for the delay. I have complied with every request, yet the casino continues to hold my funds with no timeline and no accountability.

I am sharing this so other players can make an informed decision. Deposits were accepted instantly, but once I won and requested a payout, communication stopped.

I have all the receipts and can post them here.

I will update this review if the situation is resolved, but until then, I cannot recommend playing here based on my experience.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jimmy123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please clarify the exact date when you requested the withdrawal?
• Could you please let me know which verification documents you have already provided and when exactly you sent the last one?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Dear Petra,

Thank you for your message.

To answer your questions:

• I have not made any successful withdrawals with Wazbee.

• My first withdrawal request was submitted on December 18, 2025. Additional withdrawal attempts were made on December 27, 2025 and January 25, 2026. The January 25 request is marked as approved but the funds have not been received.

• I submitted all requested verification documents, including my ID, proof of address, and proof of deposit, promptly before the first withdrawal request on December 18, 2025. The legitimacy check did not request any additional documents and only advised that I needed to wait.

Despite being informed that the legitimacy check would take a maximum of 7 days, the issue has now been ongoing for over five weeks. Emails sent to the security team have gone unanswered after their initial reply, and each time I contact live support, I am redirected back to the security team’s email with no further assistance.

I have screenshots documenting this communication if required.

Please let me know if you need any additional information from my side.

Best regards,

Jimmy

Thank you for your reply. I understand how frustrating it can be to feel that a casino hasn’t informed you clearly about the verification process.

However, most casinos do perform verification at some point. Some casinos require documents before allowing any deposits, while others allow players to make the first deposit or a few small withdrawals before requesting documents. Typically, casinos ask for verification documents at the time of the first withdrawal.

Please note that there is no standard practice regarding verification, and we are not in a position to penalize casinos for how they manage this process.

To clarify your case, could you please provide the following information:

• Which payment method did you choose to withdraw your winnings? Was it the same as the one used for your deposit?
• What is the current status of your withdrawal request in your casino account? Is it marked as pending or processed? If possible, please post a screenshot of your withdrawal history here in this thread.
• Any further communication or attempts to contact the casino, including screenshots, emails, or chat records.

You can send all documents to petra.h@casino.guru or post your screenshots directly in this thread.

Thank you again for your cooperation – it really helps us assist you further.

Dear Petra,

Thank you for your response and for continuing to review my case.

Please find the requested information below:

Withdrawal method: Bitcoin (BTC). The same method was used for both deposits and withdrawal attempts.

Withdrawal status: My withdrawal requests on December 18, 2025, December 27, 2025, and January 25, 2026(newly updated status) were rejected by Wazbee due to the ongoing legitimacy check. The withdrawal process has been blocked since December for this reason.

Communication and documentation: I will be sending the relevant screenshots and supporting documentation directly to the email address you provided.

Given the lack of response from Wazbee, could you please advise if there are any alternative or more effective ways to escalate this matter or recover my funds, beyond continuing to contact the casino directly?

Please let me know if any additional information is required. I appreciate your assistance in reviewing this matter.

Best regards,

Jimmy

Dear Jimmy123

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear Jimmy123,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Wazbee Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Wazbee Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in the player’s withdrawal due to pending verification.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Samuel!

We have sent the email. Kindly ask you to review it.

Hello everyone,

thank you for your email. I’m currently reviewing the documents you provided and will get back to you with a resolution as soon as I have more clarity.

I’ve also sent a follow-up email with some additional questions and am waiting for a reply from the team.

Hello, everyone.

Thank you for your patience. We managed to contact a representative of the forum and explain the situation to them. 

We are currently awaiting the results of the investigation from the gaming platform and the provider regarding the customer's bets.

We will let you know as soon as there are any updates.

Sincerely,

The Wazbee Team

Hello everyone,

Jimmy123, thank you for your message and for outlining your concerns. Unfortunately, I am not able to forward or share the email correspondence, as it contains sensitive information from the casino’s internal communication. For this reason, such materials cannot be made public or shared directly.

Wazbee Casino, thank you for the email communication and for keeping us informed about the current status of the investigation.

For now, we will wait for the update from the gaming platform and the provider regarding the customer’s bets. Once there is any new information available, please let us know here so we can continue moving this complaint forward.

Hello!

We are still waiting for the results of the investigation from the gaming platform and the provider.

Best regards,

The Wazbee Team

Hello everyone,

thank you, Wazbee Casino, for your update.

Jimmy123, thanks for your patience. We are currently waiting for further information from the casino regarding the investigation. Once they provide an update, we will review it and continue the discussion here.

Hello everyone!

We are currently awaiting the outcome of the investigation from both the gaming platform and the provider.

Sincerely,

The Wazbee Team

Hello,

Thank you, Wazbee Casino, for the update.

Jimmy123, thank you for your patience. We are currently awaiting further information from the casino and the provider regarding the investigation. Updates will be reviewed here as soon as they become available.