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On Sunday my prize of €600 was advertised as approved, but nothing has arrived on the account to date, that's too long! Normally a transfer takes 1 day and not 3 or longer

Sonntag wurde mein Gewinn von 600€ als genehmigt ausgeschrieben aber bis dato ist nichts auf dem Konto angekommen , das ist zu lang ! Normal dauert eine Überweisung 1 Tag und nicht 3 oder länger

Hello Isco33,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with All Right Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

My account was fully verified on Saturday and they said my withdrawal was approved on Sunday! However, nothing has been credited to my bank account!

Today was the last time I wrote to support and they say the money will come in 2-3 days but I've been hearing that since Monday

Mein Konto wurde Samstag vollständig verifiziert und Sonntag wurde laut denen meine Auszahlung genehmigt ! Allerdings ist auf meinem Bankkonto nichts eingegangen !

heute habe ich das letzte mal mit dem Support geschrieben und sie sagen das Geld wird in 2-3 Tagen eingehen aber das höre ich schon seid Montag

Hello

here are two emails from them! No money comes and goes to my account

Hallo

anbei mal zwei emails von denen ! Es kommt und kommt einfach kein Geld auf meinem Konto an

Anything else going on here?

Passiert hier noch was ?

Hello dear All ) Thanks for reaching out

On February 19, payment according to the selected method was not completed due to technical cases.

This amount was returned to the player's balance.

Isco33 - self-excluded and asks for a refund.

This application was in the queue because the reason for the refund was not specified. Tomorrow this application will be processed.

Please stay in touch with us and we will quickly resolve your request)

Regards,

All Right Casino

Will it be processed tomorrow?

I want to finally have the money in my account

Morgen wird es bearbeitet ?

Ich möchte das Geld endlich auf meinem Konto haben

Dear Isco33,

Could you please clarify why did you request for a refund? Also could you please let us know once your withdrawal reaches your account?

I had requested a withdrawal of €600 when it was accepted I asked the casino to block me as self protection, then my payment was canceled and returned to my account as I am blocked I could not request a new withdrawal and support offered me my to post money as a refund

Ich hatte eine Auszahlung von 600€ beantragt als diese akzeptiert wurde bat ich das Casino mich zu sperren als Selbstschutz, anschließend wurde meine Zahlung storniert und auf mein Konto zurückgeführt, da ich gesperrt bin konnte ich keine neue Auszahlung beantragen und der Support bot mir an mein Geld als Rückerstattung zu verbuchen

Hello dear All )

Here's an update on this complain. Thanks for cooperation

Now everyone can see my Iban how smart is that please

Jetzt kann jeder meine Iban sehen wie schlau ist das denn bitte

Money has arrived , case can be closed and please delete the picture with my account data

Geld ist angekommen , Fall kann geschlossen werden und bitte Löschung des Bildes mit meinem Konto Daten

Thank you Isco33for letting us know that the issue has been resolved. The attachment is set to private so nobody can see it. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick