African Palace Casino -arvostelu

The player had two pending withdrawals of $3,000 and was supposed to receive them in $500 weekly payment installments. Supermac888 didn't agree with the casino and wanted to receive his winnings all at once. The casino informed him that they couldn't do so because they were experiencing minor banking problem which had prevented them from clearing funds from their international bank accounts. Supermac888 never received any response from the casino and there were no further details provided.

The player, Anthony, requested a withdrawal of $21,000 and almost two months after no payment was received, the casino asked him to send some documents for verification. After he did so, his account was closed and then reopened on the same day. The reason for this was because his account was set up while he resided in a different country. The casino started paying him in monthly installments of $1,000 and all of a sudden stopped when there was $3,000 left to be paid. Anthony contacted the casino via email and chat with no response. They also never reacted to the complaint and there is no further information on this case.

The player, Roman, contacted the casino multiple times for an update on his withdrawal. After a month of no update had passed, the casino all of a sudden contacted Roman and asked him to send documents for verification. He did so right away and about a week later, his withdrawal was denied due to some unidentified problems and asked him to request a new withdrawal. Roman automatically did so, but the whole situation repeated itself where the payout became delayed, again. The casino didn't respond to the complaint and there is no update on the case whatsoever.

Dkooudrin had been a devoted player of the casino for many years but always experienced a delay when it came to the withdrawals. The same thing happened to him this time, where there was a delay again without any reason given. The casino never responded to the complaint and the case remains open.

The player contacted the casino for an update on the withdrawal multiple times. The casino promised for the payment to arrive at the player's account anytime soon. After nothing happened and the payment wasn't received, the player said that they wouldn't play at this casino ever again. According to the player, the casino kept blaming the delay on the finance team. The casino stopped responding to this complaint and it remains unresolved.

The player complained about not being able to get a hold of the casino representative in any kind of way for over two months. The casino also didn't respond to the player's requested withdrawal that had not been paid either. There is no update on this case at all.

The player played with a bonus, requested a withdrawal, and sent all the documents in for verification. During the conversation with the chat representative, the player was told to wait for little longer. After this little of information, there had been no update ever since.

Even though that the player's withdrawal was processed, it still wasn't delivered. The casino stopped answering to the player's requests and never responded to the complaint either. There is no update on this case.

When Tamy requested her withdrawal, the live chat representative informed her that due to a higher amount requested, the processing would take longer. The delay was longer than just long and the player didn't receive her winning. The casino also didn't respond to the complaint and it remains unresolved.

The player's winning wasn't paid due to the accusation of broken bonus terms and conditions. The casino claimed that the player didn't meet the wagering requirements and did some high betting, which was not allowed as it stated in their terms and conditions. Later on, the player was informed via chat that the payment would arrive soon. They never responded to this complaint nor helped the player to receive the winning.

The player, Kasia_Kerry, requested a withdrawal. The casino informed her that she needed to make a deposit, so she made a €25 deposit. After some time, she contacted the casino again and they requested some documents for verification, so she sent those in. Later on, they were successfully verified and when she contacted the casino for an update, they assured her that she would receive the money in a week. The casino never responded to the complaint and this case remains unresolved.

The player, Jamesy71 was a Grand Reef Casino's player and he also started playing at their sister casino, African Palace Casino. When his withdrawal was delayed, he contacted the casino where they informed him that it had been taken care of. About thirty-five days later, he was asked to provide documents for verification even though he was already verified successfully by the Grand Reef Casino via email. There is no further update on this case.

The player, tobmaster, received only partial payment of his winning unknown amount, €500. The ThePOGG informed him that the casino has been having issues with their payouts for a quite long time, over a year, without any progress being made. The casino never responded to the player nor to the ThePOGG.

The player, Martin, complained about his winning not being paid to him. After he posted the complaint, the ThePOGG informed him that the casino must have had problems with paying out their players. The casino stopped responding to the ThePOGG few weeks back then and the case remains unresolved.

Bherney complained about extremely long withdrawal process where even the ThePOGG intervention wasn't able to help him to resolve this issue. The casino never responded to his complaint and it remains unresolved.

DeanoDatson had a requested withdrawal that wasn't paid to him. The ThePOGG's representative tried to help him to resolve this issue, but they never responded to them either nor would they pay other player's winnings either. This complaint is very brief and also remains unresolved.

The player requested a withdrawal and was asked by the casino to send in documents for verification. The casino never updated the player about the verification and also stopped responding. Then the casino asked through the complaint for the player's username and it was provided to them right away via Askgamblers representative. Ever since then, the casino stopped communicating and the case is unresolved.

The casino didn't pay the player's winnings. They promised that they would contact the player, but they never did so. This complaint was very brief without the casino's response and remains unresolved.