The player is complaining he didn’t receive the bonus consisting of 20 free spins. He didn’t add the promo code during registration, therefore we are forced to reject the complaint.
FANTASYTEAM Casino - Player didn't receive a No Deposit bonus.
Amount: ??
FANTASYTEAM Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
4 years ago
Translation
I was entitled to 20 freespins for registration but I was not recognized because I did not enter the code during registration ... But it was not specified anywhere ..... It promised only the 20 free after sending documents .... ....
Automatic translation:
Public
Public
4 years ago
Dear Salvatore,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the Promotional T&Cs and this is what I found:
"Per ricevere il tuo bonus, segui questi semplici step:
•Registrati con il codice presentatore FTIVA
•Invia i documenti
•Entra in una delle nostre slot nella sezione casinò e ricevi i 20 Free Spins"
I found out we don’t have this fact mentioned in our review, therefore I fixed it right away. However, every player should always read the General and Bonus T&Cs in order to avoid situations like this one.
I apologize, but there is nothing we can do for you in this case. If you have any other questions regarding this issue, please do not hesitate to ask me in this thread.
Best regards,
Kristina
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