HomeComplaintsFantastic Spins Casino - Player’s withdrawal request has been declined.

Fantastic Spins Casino - Player’s withdrawal request has been declined.

Amount: €1,900

Fantastic Spins Casino
Safety Index:Above average
Submitted: 08 May 2020 | Case closed : 25 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Switzerland cannot withdraw his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

I won up to 2400 Euros, I deposited 20 Euros but they don't want to give me money. Never play at this casino, because you deposit without problem if you win they don't give you the winnings!

To report!

Automatic translation:
Public
Public
4 years ago

Dear Alessio,


Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you provide more information and details, so we can understand completely, what the issue might be? Have you completed KYC verification successfully in the past? Did you receive any explanation from the casino, for rejecting not paying you out?


I believe, we will be able to help you resolving this case as soon as possible. Looking forward to hearing from you.


Best regards,

Kristina

Public
Public
4 years ago

Dear Alessio,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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