The player from Switzerland cannot withdraw his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
I won up to 2400 Euros, I deposited 20 Euros but they don't want to give me money. Never play at this casino, because you deposit without problem if you win they don't give you the winnings!
To report!
Dear Alessio,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you provide more information and details, so we can understand completely, what the issue might be? Have you completed KYC verification successfully in the past? Did you receive any explanation from the casino, for rejecting not paying you out?
I believe, we will be able to help you resolving this case as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina