FancyWin Casino - Player’s account has been closed.

Dear Forkan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify when exactly you created your account and when was the last time you accessed it?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

* I opened the account in late May 2024.

* Login was done until August 2024. Originally it was suspended, now it looks in-active account.

* I have not used any bonuses.

* I have not used any Vpn.

* My account was fully verified.

Thank you very much for your reply, Forkan. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

My account was suspended for 7 long months.Then they deactivated my account.I have contacted them many times and they told me it is the game provider or my account in-active.They said my account will no longer be fixed.

Thank you very much, Forkan, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Forkan,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a FancyWin Casino representative to join this conversation and participate in resolving this complaint.

Dear FancyWin Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

This site is constantly deceiving me. It has been deceiving me for ten months now.When I asked them anything, they said my account was in activated by the game provider.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru