Extra Vegas Casino - Withdrawal not processed.

Hello..

I was harmed by the exstra vegas site ... this site did not process my withdrawal for a total of 500 USD, 100 USD from the free round bonus and 400 USD from my deposit bonus.

I have verified my account, and from the Vegas casino management, I have verified my account and have reviewed my documents,

I win 100USD from the free spin bonus and I was asked to deposit, and I made a deposit using bitcoin.

then I play my deposit bonus and win a bonus of 400USD, I have done the withdrawal process on October 17, 2019 and until now it has not been processed.

please help...

please help, so that from the Vegas Vegas casino can process my withdrawal.

Hello, Osi.

Thank you very much for submitting your complaint through our website. We are sorry to hear about your issues. So far, we had good experience with this casino. 

Have you successfully passed through the verification process? We recommend you also check the e-mail spam folder; the casino may have sent you an e-mail specifying the kind of documents you need to send to them. This might include not only bank transfer details, but also your passport/ID, utility bill or other documents. Have you also contacted customer support about this issue? 

Best regards, Jozef

helllo jozef

I have sent all the request documents from Vegas Veg, and my account has been declared active, I have sent passport/ID, utility bill or other documents.

and I have also made a deposit of 20 $ using bitcoin, please ask the exgas vegas to process my withdrawal, a good person is paying the winnings from their players.

if the casino is good, they will not make it difficult to pay for the winnings from their players, because without players the casino site is nothing.

thanks

Hello, Osi.

Have you contacted the casino support about this issue? Have you been provided with any explanation in what is going on?

Best regards, Jozef

hello jozef...

my account was closed, with accusations and I don't know why my account was closed, from their side there was no reply email again... 

thank you

Hello Osi.

Thank you for providing us with the information we requested. We will now try to get in touch with the casino.

Best regards, Jozef

hallo Jozef

help me please

thanks

Hey Osi.

The casino informed us that they are collecting data about your case and we should receive an answer soon. We are extending the timer by 7 days.

Dear, Osi.

Since you have posted the same complaint twice and it got objectively rejected by my colleague Matej, we automatically reject this one.  

Best regards, Jozef