The player from Germany had experienced issues with multiple websites licensed by Rabidi.N.V. He had requested account closure across these websites due to mistrust, concerns over fairness, and a previous unpaid payout. He also expressed dissatisfaction with the Curacao authorities' oversight of these platforms. After the player confirmed he no longer had an active balance, and he was not seeking a refund but a lifetime ban on all websites with the same license, we informed him that we did not assist with account closures for whole platforms unless the casino had the necessary license and the player admitted to gambling addiction. We recommended that he contact each casino individually or the owner of the platform for account closure. As we could not provide further assistance, the complaint was rejected.
Extra Vegas Casino - Player's accounts blocked in multiple casinos.
Amount: €1
Extra Vegas Casino
Safety Index:Above averageUnjustified complaint
REJECTED
Case summary
I have played on almost every website with a license from Rabidi.N.V, and on nearly every website, I've had my account blocked.
I requested every website to block my player account that has a license from Rabidi.N.V.
There is no way you can register on other sites and continue playing.
I complained to the Curacao authorities to suspend my player accounts on all websites with the same license.
Because I absolutely do not trust this platform.
I won once but they did not pay out, intentionally letting you keep playing which is absolutely not fair.
I don't understand how the Curacao authorities allow this platform to operate under its own rules.
Dear elvishamza23,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
I will be waiting for your reply patiently.
Best regards,
Kristina
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Dear elvishamza23,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
I have played almost all of the websites with the same license from Rabidi NV but unfortunately I can tell you that the platform is unfair and we don't get the payout anyway.
I once won 4500 euros at Extra Vegas. I couldn't cash out, only 500 euros possible per day
I waited 2 days and nothing happened. I requested a payout via myfinity and they didn't pay out.
Then I read at Gurucasino that almost all customers had the same problem as me
Then I continued playing and I postponed all of them. Then I also canceled the 500 euros and left them out
That means that the platform is one of the most dangerous and extremely difficult to win. After a few years I won on the website but unfortunately they didn't pay me out
I have now turned to you that the entire platform with the same license on all websites should block my all game accounts for life without the possibility of unlocking them on all websites
Reason: the platform does not pay any profit
A Curacao authority complained to me about the platform
Best regards
elvis h***
Thank you for your reply, elvishamza23. Could you please clarify if you currently have any active balance in your Extra Vegas Casino account?
No, everything is gone
They don't pay out anyway
That's why I postponed everything
because I read complaints at Gurucasino and everyone has the same problems
I don't know how the Curacao authorities allow this.
Normally the platform has a license from curacao
I am speechless about the Rabidi NV platform
I am sorry, but if you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would like to help, but it is impossible this time.
Please let me know if there is anything else I could help you with or if I have overlooked something, otherwise, I will be forced to close this complaint. Thank you for your understanding.
No, I don't want a refund
especially a request to the platform
that they should all block my gaming account under the Rabidi NV license
Because the platform intentionally makes it very difficult to pay out, they also have a limit of up to 500 euros per day, which means that the platform is very unfair. That's why I would like to apply for a lifetime ban on all websites with the same license
I apologize, but we do not assist with account closures from whole platforms unless the casino has the necessary license (such as MGA or UK that offer this option) and the player admitted to gambling addiction.
In this case, I can only recommend that you either contact each casino individually and request account closure, or contact the owner of the platform as there is a chance that they can help you with this.
As there is nothing else we would be able to assist with, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
